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Property Operations and Real Estate

Overview

This page provides information and data on the Property Operations and Real Estate sector, which is one component of the Property Services industry.

The Property Operations and Real Estate sector includes those involved in residential and non-residential property operation and management, including renting, leasing and managing properties. It also includes those valuing, purchasing, selling, managing or renting real estate on behalf of others. Real estate agents must be licensed by their state or territory of operation.

There were approximately 39,163 businesses operating in real estate services in 2018, with many of these small or sole operators. The sector has faced competition from an increase in owner-lessors managing their own operations without real estate agent services.

Nationally recognised training for Property Operations and Real Estate is delivered under the CPP Property Services Training Package.

Information sourced from the Property Services IRC’s 2019 Skills Forecast and Property Services IRC’s 2020 Skills Forecast.

All data sources are available at the end of the page.

IRC and skills forecasts

IRCs now submit comprehensive Skills Forecasts to the AISC every 3 years, with abridged annual updates submitted in the intervening 2 years.

Property Services Industry Reference Committee

Employment trends

Employment snapshot

Employment levels for the Property Operators and Real Estate Services industry increased relatively consistently between 2000 and 2020, reaching a peak of approximately 185,500 in 2020. Employment levels are predicted to reach around 178,800 in this sector by 2024. The most common occupation in this sector was Real Estate Sales Agent, with approximately 47% of workers in this sector in this occupation. Employment levels for Real Estate Sales Agents are projected to increase by around 7% between 2019 and 2024 while Land Economists and Valuers are projected to decrease by 3%.

Training trends

Training snapshot

Program enrolments in Property Operations and Real Estate-related qualifications decreased to just under 21,720 in 2019 after a peak of around 29,040 in 2017. There were around 6,930 completions in this sector in 2019, up from just over 6,320 completions in 2018. Most enrolments in this sector in 2019 were at the certificate IV level (around 19,860) and were in the area of Real Estate (around 19,320). For this reason, most enrolments in this sector in 2019 had an intended occupation of Real Estate Agent. In total, 84% of enrolments for this sector in 2019 were at private training providers and 16% at TAFE institutes. Most subjects were funded through domestic fee-for-service arrangements (78%) and some by government (22%). The largest number of students enrolling in this sector in 2019 were from New South Wales (47%) followed by Queensland (19%) and Victoria (16%).

Nearly half of all training in 2019 was delivered in New South Wales (43%), followed by 32% in Queensland.

Apprentice and trainee commencements in Property Operations and Real Estate-related qualifications rose between 2010 and 2012, reaching over 2,170 in 2012. Commencements fell to a low of almost 720 in 2016 and after an increase in the following years returned to 720 in 2019. Completions peaked in 2013 and decreased to their lowest level in 2018 (just under 350) before increasing again to around 440 in 2019. Apprentices and trainees in this sector in 2019 had an intended occupation of either Real Estate Agent (around 830) or Property Manager (around 80). Almost two thirds of all apprentices and trainees in this sector were reported by New South Wales (78%), followed by Victoria (7%) and Queensland (5%).

For more data specific to your occupation, industry or training package, visit NCVER’s VET students by industry. If you are prompted to log in, select cancel and you will continue to be directed to the program. 

For more data specific to your region visit NCVER’s Atlas of Total VET.

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

Industry insights

Industry insights on skills needs

According to the Property Services IRC’s 2019 Skills Forecast, the top generic skills for the Property Services industry as a whole, and therefore for the Architectural, Survey and Related Services sector are, in addition to knowledge specific to the industry area:

  • Managerial / Leadership
  • Language, Literacy and Numeracy (LLN) (Foundation skills)
  • Customer service / Marketing
  • Financial
  • Technology.

According to job vacancy data, the top generic skills in demand in the Property Operations and Real Estate sector are:

  • Communication skills
  • Detail oriented
  • Organisational skills
  • Building effective relationships
  • Time management.

Additionally, the job vacancy data identifies the following occupations as most in-demand for this sector:  Property Manager, Sales Representatives, Real Estate Agent, Receptionist (General), Accountant (General).

In the Property Services IRC’s 2019 Skills Forecast several drivers for change to impact the Property Operations and Real Estate sector were identified, including the adoption of new technologies such as the use of drones to photograph properties for listing and to inspect hard to reach places such as roofs and gutters, the tightening of lending practises in the wake of the royal commission into banking, and the possible introduction of mandatory testing for methamphetamine contamination in rental properties for some jurisdictions.

The Property Services IRC’s 2020 Skills Forecast identifies several trends impacting the sector which require the development of new skills. These trends include the use of Integrated Digital Delivery (IDD), which is expected to increase demand for awareness and engagement skills, as well as strategic, technical and managerial skills. Another trend is an increasing need for Strata Management roles to have greater legal knowledge, in order to meet regulatory requirements.

The Property Services IRC’s 2018 Skills Forecast notes a significant threat to this sector from automation, with a higher likelihood that much of the work done by Real Estate Agents may be automated within the next 20 year. Customers are demanding online channels to view property information and conduct sales. This sector has traditionally had low engagement with technology, a situation that is shifting due to the importance of social media, building information modelling applications. Those in this sector will need skills in new technology in order to best manage client engagement and data collection, and to improve operational efficiency.

The Property Services IRC’s 2017 Skills Forecast also highlights the importance of digital technology in this sector. Real estate businesses must now maintain a strong online presence, and technologies such as virtual viewings, online property auctions and mobile apps are increasingly in use. The labour involved in property operations has been reduced through the use of property management software, making it necessary for new entrants to the sector to be able to use these labour-saving technologies. Property managers must also understand sustainability and environmental issues, and deal with laws and regulations in areas such as asbestos presence. An emerging area for this sector is strata management, where managers must comply with a complex regulatory framework and utilise new 3D digital technologies.

The Industry Sector Report ANZSIC 67 – Property Operators and Real Estate Services reports that one third of real estate agents see technology as their top business priority. A large majority of those involved in facility management also considered technology the greatest opportunity for the sector moving forward. This focus on technology means there may be a role for vocational education and training in both upskilling current workers and ensure new entrants to the sector can effectively work with the latest tools.

According to the Rental, Hiring & Real Estate Sector Profile from the South Australian Training and Skills Commission, sales and customer services skills are of primary importance to this sector moving forward. This profile also highlights digital literacy as being important for new entrants to the sector, meaning it is important for any training in this sector to ensure graduates have a level of digital literacy. There is a risk of automation in this sector as it is so heavily transaction based.

COVID-19 impact

The Property Services IRC’s 2020 Skills Forecast states that the Real Estate sector is forecasting a significant downturn in revenue and employment in response to COVID-19. Property, facility and strata management, however, are seeing increases in demand. Maintenance and service requests have increased for residential properties since they are being occupied more than usual.

Links and resources

Below is a list of industry-relevant research, organisations and associations. Hyperlinks have been included where available.

Relevant research

Industry Sector Report ANZSIC 67 – Property Operators and Real Estate Services Artibus Innovation

Property Services IRC Skills Forecast 2017 Artibus Innovation

Property Services IRC Skills Forecast 2018 Artibus Innovation

Property Services IRC Skills Forecast 2019 Artibus Innovation

Rental, Hiring & Real Estate Sector Profile South Australian Training and Skills Commission

 

Industry associations and advisory bodies

Building Service Contractors Association of Australia

Facilities Management Association of Australia

Real Estate Institute of Australia

Strata Community Association

 

Employee associations

Professionals Australia

United Workers Union

Data sources and notes

Department of Employment 2020, Employment Projections, available from the Labour Market Information Portal

  • by ANZSIC 2 digit 67 Property Operators and Real Estate Services industry, employment projections to May 2024
  • by ANZSCO, selected occupations, employment projections to May 2024
    • 2245 Land Economists and Valuers
    • 5121 Office Managers
    • 5311 General Clerks
    • 5421 Receptionists
    • 6121 Real Estate Sales Agents.

Australian Bureau of Statistics 2020, Employed persons by Industry group of main job (ANZSIC), Sex, State and Territory, November 1984 onwards, 6291.0.55.003 - EQ06, viewed 1 August 2020 http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202020?OpenDocument

  • Employed total by ANZSIC 2 digit 67 Property Operators and Real Estate Services industry, 2000 to 2020, May Quarter.

Training data has been extracted from the National VET Provider Collection, Total VET students and courses from the following training packages or qualifications:

  • CPP Property Services Training Package, PRD Property Development and Management
  • Agency Management
    • CPP50307 - Diploma of Property Services (Agency Management)
    • CPP51119 - Diploma of Property (Agency Management)
  • Asset and Facility Management
    • CPP40516 - Certificate IV in Strata Community Management
    • CPP50509 - Diploma of Property Services (Asset and Facility Management)
    • CPP50511 - Diploma of Property Services (Asset and Facility Management)
    • CPP60207 - Advanced Diploma of Property Services (Asset and Facility Management)
    • CPP60208 - Advanced Diploma of Property Services (Asset and Facility Management)
    • CPP60211 - Advanced Diploma of Property Services (Asset and Facility Management)
  • Property Services Agency
    • CPP30207 - Certificate III in Property Services (Agency)
    • CPP30211 - Certificate III in Property Services (Agency)
  • Property Services Operations
    • CPP30309 - Certificate III in Property Services (Operations)
    • CPP30311 - Certificate III in Property Services (Operations)
    • CPP40607 - Certificate IV in Property Services (Operations)
    • CPP40609 - Certificate IV in Property Services (Operations)
    • CPP40611 - Certificate IV in Property Services (Operations)
  • Real Estate
    • CPP31519 - Certificate III in Real Estate Practice
    • CPP40307 - Certificate IV in Property Services (Real Estate)
    • CPP41419 - Certificate IV in Real Estate Practice
    • PRD30101 - Certificate III in Property (Real Estate)
    • PRD40101 - Certificate IV in Property (Real Estate)
  • Stock and Station Agency and Business Broking
    • CPP40407 - Certificate IV in Property Services (Stock and Station Agency)
    • CPP40507 - Certificate IV in Property Services (Business Broking)
    • PRD50403 - Diploma of Property (Business Broking) .

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2015, 2016, 2017, 2018 program enrolments
  • 2015, 2016, 2017, 2018 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document.

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

CPP Property Services Training Package apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2010 to 2018 commencements
  • 2010 to 2018 completions 
  • 2017 apprentices and trainees in-training October to December 2017 collection, by qualification and state and territory of data submitter.

Priority skills data have been extracted from the Property Services IRC’s 2019 Skills Forecast.

Data shown represent most requested generic skills, occupations and employers according to internet job postings in Australia between July 2016 and June 2019 filtered by ANZSIC and ANZSCO classification levels listed below.

  • Generic skills / Occupations
    • 67 Property Operators and Real Estate Services.
Updated: 29 Sep 2020
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