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Property Services

Overview

This page provides high level information and data on the Property Services industry which comprises five main industry sectors: 

The Property Services industry is composed of a diverse range of sectors involved in the design, operation, servicing and sale of commercial and non-commercial buildings.

Industry cluster snapshot

Employment and training snapshot

Employment levels for the various sectors of the Property Services industry have increased overall between 2001 and 2021. The highest employment levels during this period were in 2015 for Architectural, Engineering and Technical Services (around 315,100), Property Operators and Real Estate Services reached around 185,200 in 2020, and for Building Cleaning, Pest Control and Other Support Services the peak employment level was in 2021, at 233,500. Growth is projected to occur in all of these industries, with the strongest employment level increase projected to occur in the Building Cleaning, Pest Control and Other Support Services industry, reaching 276,600 by 2025 (an increase of 18%).

Program enrolments in the Property Services Training Package peaked in 2017 at 79,270 and have since declined to approximately 61,270 in 2020. Program completions have remained relatively stable since 2016, declining overall from 30,130 in 2016 to 27,580 in 2020, recording small increases in both 2017 and 2019. Almost three quarters (74%) of subjects in 2020 were delivered as part of a nationally recognised program, with the largest numbers of enrolments in this training package at the certificate IV (43%) and certificate II (34%) levels.

Industry insights on skills needs

According to the Property Services IRC’s 2019 Skills Forecast the top generic skills in demand for the Property Services industry as a whole are:

  • Managerial / Leadership
  • Language, Literacy and Numeracy (LLN) (Foundation skills)
  • Customer service / Marketing
  • Financial
  • Technology.

According to job vacancy data, the top generic skills in demand in the Property Services industry are:

  • Communication skills
  • Detail oriented
  • Planning
  • Building effective relationships
  • Organisational skills.

In addition, the job vacancy data identifies the most in-demand occupations as: Property Manager, Domestic Cleaner, Civil Engineer, Sales Representatives, and Specialist Managers. The top employers for the sector span a number of industries and include AECOM Technology Corporation and Jones Lang Lasalle Australia, among other engineering services companies.

The Property Services IRC’s 2020 Skills Forecast identifies the major changes and opportunities for the Property Services industry as:

  • Digital management and delivery systems: the industry is using more digital management systems that bring workers in different sectors into common information management and reporting systems.
  • Technology: digital disruption and adaptation to new technologies across the built environment is influencing skills required to engage and utilise digital and robotic technologies.
  • Regulation: heightened regulatory requirements across the built environment is an expectation of clients.
  • Environment: the extent of environmental change and disasters is creating skill needs in flood and fire rectification and new challenges in the management of the built environment including hygiene skills and management.
  • Consumer (and client) demand: for sustainable, green, energy efficient, and digital technologies, and convergence across these demands.

The Property Services IRC’s 2019 Skills Forecast identifies the following key drivers for change in the Property services industry:

  • Social drivers including increasing urbanisation and clandestine laboratories
  • Technological drivers including automation, drones and building information modelling (BIM)
  • Economic drivers including growth in property services industry and consumer demands
  • Environmental drivers including sustainability
  • Educational drivers including convergence of industries leading to diverse skill needs
  • Political drivers including compliance and regulation and the banking royal commission

Many of these drivers for change identified for 2019 are also identified as challenges and opportunities for the Property Services industry. These major challenges and opportunities identified are consistent with those identified in the 2020 update.

The industry is also increasingly feeling the effects of increased globalisation, and interest in Australian property by institutional buyers. In the real estate sales area, consumers have access to larger volumes of online property data and may bypass sales agents in favour of online channels.

The 2018 National Waste Policy identifies the need for a change to a circular economy, supporting resource recovery and recycling, and reducing the generation of waste. It highlights an opportunity for jobs growth with increased recycling levels, with 9.2 jobs created for every 10,000 tonnes of waste recycled compared to 2.8 for the same amount sent to landfill. The policy also notes that while the amount of waste produced per capita is decreasing, the quantity of waste produced nationally is increasing overall due to increasing population.

The National Waste Report 2020 explores some of the current and emerging challenges faced by the waste sector, including COVID-19 pandemic, export bans on some recovered materials (such as waste plastic, paper, glass and tyres that have not been processed into a value-added material), climate change responses and the role of single-use plastic.

For detailed skills needs analysis, see respective sector pages.

COVID-19 impact

The impacts of COVID-19 on the Property Services industry have been significant, varying by sector within the cluster. Demand and opportunity for digital delivery has increased in response to COVID-19. All sectors have been spurred to implement technology solutions in order to maintain services, and essential status sought for workers where physical presence is still required.

COVID-19 has raised public awareness of the need for high standards of cleaning as a measure contributing to the health and safety of the public, with the cleanliness of private and public places being more important now than ever before. A national project was completed in 2021 which reviewed and updated the qualifications and skills standards for cleaning to reflect current work functions and industry practices. There are now 29 units of competency specific to cleaning, reduced from 60, which are stronger and more coherent.

According to Australian Jobs 2021, in response to the economic impact of COVID-19 many businesses across all industries accelerated adoption of new technologies such as working from home and video conferencing. Businesses within Rental, Hiring and Real Estate Services are the most likely to have introduced new technologies into their workplaces (51%), likely driven by new leasing and inspection procedures. Demand for Cleaners services is likely to be maintained in the future as businesses increase both the frequency and rigorousness of their cleaning schedules in response to the COVID-19 pandemic.

Findings from the ASIAL Security Licensing Report 2021 show an increase of almost 4% in the number of licensed individual security personnel in 2020, with the jurisdictions experiencing growth in licence numbers including the ACT, NSW, Northern Territory, Tasmania and Western Australia.  

This increase in workers is potentially due to the development and implementation of support programs as part of the Australian Government’s Coronavirus economic response, or equivalent state/territory government initiatives. The security industry has continued to perform a vital frontline role in helping keep the community safe and secure throughout the pandemic, responding rapidly to changing situations.

The Coronavirus Update – 29 October 2021 Mandatory Vaccination and Access Restrictions in Western Australia direction rules that primary healthcare workers, including ancillary staff members such as cleaners, must be fully vaccinated against COVID-19 by 1 December 2021 or they cannot enter or remain at a primary healthcare facility. Similar directions are being adopted across a wide range of occupations and workforces, including those within the Property Services industry.

Links and resources

Below is a list of industry-relevant research, organisations and associations. Hyperlinks have been included where available.

IRC and skills forecasts

Property Services Industry Reference Committee

 

Relevant research

ASIAL Security Industry Licensing Report 2021 - Australian Security Industry Association Limited (ASIAL)

Australian Jobs 2021 - National Skills Commission

Cleaning - Artibus Innovation

Coronavirus Update – 29 October 2021 Mandatory Vaccination and Access Restrictions in Western Australia - FCB Group

National waste policy: less waste, more resources - Australian Government

National Waste Report 2020 - Department of Agriculture, Water and the Environment; Blue Environment

 

Industry associations and advisory bodies

Architects Accreditation Council of Australia

Association of Consultants in Access Australia

Australian Building Sustainability Association

Australian Environmental Pest Managers Association

Australian Federal Police

Australian Graphic Design Association

Australian Institute of Architects

Australian Institute of Building Surveyors

Australian Security Industry Association

Building Designers Association of Australia

Building Service Contractors Association of Australia

Consulting Surveyors National

Facility Management Association of Australia

Fire Protection Association Australia

International Association for Healthcare Security and Safety

Master Plumbers Association

National Association of Building Designers

National Fire Industry Association

Real Estate Institute of Australia

Royal Institution of Chartered Surveyors

Royal Life Saving Australia

Security Providers Association of Australia

Strata Community Association

Surveying and Spatial Sciences Institute

Swimming Australia

Swimming Pool and Spa Association of Australia

Waste Management and Resource Recovery Association of Australia

 

Regulatory bodies

ACT Environment, Planning and Sustainable Development Directorate

Board of Surveying and Spatial Information of New South Wales

Department of Natural Resources and Environment Tasmania

Land Information System Tasmania

Land Victoria Spatial Information Infrastructure

Nationwide House Energy Rating Scheme

Northern Territory Land Information Systems

NSW Environment Protection Authority

NT Department of Health

QLD Department of Health

Queensland Building and Construction Commission

Queensland Spatial Information Council

SA Department of Health

Surveyors Board of Queensland

Surveyors Board of South Australia

Surveyors Board of the Northern Territory

Surveyors Registration Board of Victoria

TAS Department of Primary Industries, Parks, Water and Environment

Tasmanian Land Surveyors Accreditation Board

VIC Department of Health

WA Department of Health - Pest industry licensing and registration

 

Employee associations

Australian Manufacturing Workers’ Union

Australian Workers’ Union

Construction, Forestry, Mining and Energy Union

Professionals Australia

United Workers Union

Data sources and notes

Department of Employment 2021, Employment Projections, available from the Labour Market Information Portal

  • ANZSIC 2 digit 67 Property Operators and Real Estate Services industry and 73 Building Cleaning, Pest Control and Other Support Services industry, and ANZSIC 3 digit Architectural, Engineering and Technical Services industry, employment projections to May 2025.

Australian Bureau of Statistics 2020,

  • Employed total by ANZSIC 2 digit 67 Property Operators and Real Estate Services industry and 73 Building Cleaning, Pest Control and Other Support Services industry, and ANZSIC 3 digit Architectural, Engineering and Technical Services industry, 2001 to 2021, May Quarter.

Training data has been extracted from the National VET Provider Collection, Total VET students and courses from the following training packages or qualifications:

  • Program Enrolments by CPP Property Services Training Package
  • PRD Property Development and Management Training Package
  • PRM Asset Maintenance Training Package
  • PRS Asset Security Training Package.

Job vacancy data have been extracted from Burning Glass Technologies 2021, Labor Insight Real-time Labor Market Information Tool, Burning Glass Technologies, Boston, viewed July 2021, https://www.burning-glass.com.

Data shown represent the most requested generic skills and occupations according to internet job postings in Australia between July 2018 and June 2021 filtered by ANZSIC and ANZSCO classification levels listed below.

  • Generic skills / Occupations
    • ANZSCO major groups excluding 8512 Food Trades Assistants
    • 67 Property Operators and Real Estate Services
    • 73 Building Cleaning, Pest Control and Other Support Services
    • 7712 Investigation and Security Services
    • 692 Architectural, Engineering and Technical Services
    • 3234 Fire and Security Alarm Installation Services.
  • Employers
    • 612112 Property Manager
    • 811311 Domestic Cleaner
    • 233211 Civil Engineer
    • 611399 Sales Representatives nec
    • 139999 Specialist Managers nec
    • 67 Property Operators and Real Estate Services
    • 73 Building Cleaning, Pest Control and Other Support Services
    • 7712 Investigation and Security Services
    • 692 Architectural, Engineering and Technical Services
    • 3234 Fire and Security Alarm Installation Services.
Updated: 19 Jan 2022
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