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Government Services

Overview

This page provides information and data on the Government Services sector, which is one component of the Government industry, and includes a range of functions performed by the Public Sector workforce.

Employees in the Government Services sector work in a range of roles in federal and state/territory governments, as well as in the judiciary, statutory bodies and state-owned corporations.

VET qualifications may be relevant for individuals in the Government Services sector in the following areas:

  • Border protection
  • Court operations
  • Fraud control and regulatory or compliance services
  • General government services
  • Government security and investigations
  • Injury management
  • Policy
  • Procurement and contracting
  • Radiation safety.

Nationally recognised training for the Government Services sector is delivered under the PSP – Public Sector Training Package.

For information on Interpreters and Translators, see the Interpreting and Translating page.

For information on Local Government services, see the Local Government page.

For broad information on the Government workforce, see the Government cluster page.

Information sourced from the most recently available Skills Forecast, the Public Sector IRC’s 2019 Skills Forecast.

All data sources are available at the end of the page.

IRC and Skills Forecasts

The Public Sector IRC was not required to submit an annual update to their 2019 Skills Forecast during 2020. As such, the version published in 2019 remains the most recently published Skills Forecast for this industry.

Government services IRC’s

Employment trends

For information on employment trends related to the Government Services sector, see the Government cluster page.

Training trends

Training snapshot

Program enrolments in Government Services-related qualifications rose between 2015 and 2016, peaking at 8,230. Enrolments have fallen each year since, to a low of approximately 6,640 in 2019. Program completions have fallen each year since 2015, to a low of 3,500 in 2019.

The vast majority of Government Services-related qualifications were delivered at the certificate IV or above levels. Qualifications in security, investigations and fraud control, and general government services were the most popular in 2019. The most common intended occupations for Government Services-related qualifications were Inspectors and Regulatory Officers, Customer Service Manager and Office Manager.

In 2019, the majority of Government Services-related qualifications were delivered by private training providers (70%), followed by TAFE institutes (28%). Enterprise providers delivered 100% of  compliance and financial services training. Subjects in Government Services-related qualifications were funded through domestic fee for service (77%) and Commonwealth and state funding (23%).

New South Wales had the highest proportion of students in Government Services-related qualifications with 26%, followed by the Australian Capital Territory with 21%, Victoria with 14% and Queensland with 13%.

Nearly a third of all training was delivered in the Australian Capital Territory (31%), followed by Queensland (20%) and New South Wales (19%).

Apprentice and trainee commencements and completions in Government Services-related qualifications declined overall between 2010 and 2018, although there was a brief peak in commencements in 2012. Between 2018 and 2019 commencements rose from approximately 430 to around 980. Completions had been on the decline since 2013 but rose in 2019 to almost 650. In 2019, the most common intended occupations for apprentices and trainees in this sector were Customer Service Manager, followed by Inspectors and Regulatory Officers, and General Clerk. The majority of apprenticeships and traineeships were reported by the Australian Capital Territory in 2019 (90%).

For more data specific to your occupation, industry or training package, visit NCVER’s VET students by industry. If you are prompted to log in, select cancel and you will continue to be directed to the program.

For more data specific to your region visit NCVER’s Atlas of Total VET.

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

Industry insights

For analysis of skills needs and workforce demands, see the Government cluster page.

For insights relevant to Government Services and related sectors generally, see the Government cluster page.

Links and resources

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

Industry associations and advisory bodies

Australian Local Government Association (ALGA)

Australian Public Service Commission (APSC)

Local Government Professionals Australia

 

Employee associations

Community and Public Sector Union (CPSU)

Professionals Australia Local Government Engineers’ Association (LGEA)

 

Regulatory bodies

Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)

Data sources and notes

Training data has been extracted from the National VET Provider Collection, Total VET students and courses from the following training package or qualifications:

  • PSP Public Sector Training Package
  • Community and School Support Services
    • PSP30704 - Certificate III in School Support Services
    • PSP30712 - Certificate III in School Support Services
    • PSP41912 - Certificate IV in Government (School Support Services)
    • PSP42012 - Certificate IV in School Support Services
    • PSP50212 - Diploma of Government (Community Capacity)
  • Compliance and Financial Services
    • PSP40504 - Certificate IV in Government (Financial Services)
    • PSP40512 - Certificate IV in Government (Financial Services)
    • PSP42112 - Certificate IV in Government (Revenue Administration)
    • PSP41812 - Certificate IV in Government (Road Transport Compliance)
    • PSP41404 - Certificate IV in Government (Statutory Compliance)
    • PSP41412 - Certificate IV in Government (Statutory Compliance)
    • PSP42310 - Certificate IV in Government (Trade Measurement)
    • PSP42312 - Certificate IV in Government (Trade Measurement)
    • PSP40716 - Certificate IV in Heavy Vehicle Road Compliance
    • PSP40516 - Certificate IV in Trade Measurement
    • PSP50504 - Diploma of Government (Financial Services)
    • PSP50512 - Diploma of Government (Financial Services)
    • PSP52210 - Diploma of Government (Trade Measurement)
    • PSP52212 - Diploma of Government (Trade Measurement)
  • Court Operations and Services
    • PSP40216 - Certificate IV in Court Operations
    • PSP40312 - Certificate IV in Government (Court Compliance)
    • PSP40404 - Certificate IV in Government (Court Services)
    • PSP40412 - Certificate IV in Government (Court Services)
    • PSP50216 - Diploma of Court Operations
    • PSP50312 - Diploma of Government (Court Services)
  • General Government Services
    • PSP20112 - Certificate II in Government
    • PSP20116 - Certificate II in Government
    • PSP30104 - Certificate III in Government
    • PSP30112 - Certificate III in Government
    • PSP30116 - Certificate III in Government
    • PSP30604 - Certificate III in Government (School Support Services)
    • PSP40104 - Certificate IV in Government
    • PSP40112 - Certificate IV in Government
    • PSP40116 - Certificate IV in Government
    • PSP50104 - Diploma of Government
    • PSP50112 - Diploma of Government
    • PSP50116 - Diploma of Government
    • PSP51412 - Diploma of Government (Policy Development)
    • PSP60104 - Advanced Diploma of Government
    • PSP60112 - Advanced Diploma of Government
  • Management and Human Resources
    • PSP41112 - Certificate IV in Government (Occupational Health & Safety)
    • PSP41212 - Certificate IV in Government (Project Management)
    • PSP50804 - Diploma of Government (Human Resources)
    • PSP50812 - Diploma of Government (Human Resources)
    • PSP50912 - Diploma of Government (Injury Management)
    • PSP51104 - Diploma of Government (Management)
    • PSP51112 - Diploma of Government (Management)
    • PSP51212 - Diploma of Government (Occupational Health & Safety)
    • PSP51312 - Diploma of Government (Project Management)
    • PSP60312 - Advanced Diploma of Government (Financial Management)
    • PSP60412 - Advanced Diploma of Government (Human Resources)
    • PSP60512 - Advanced Diploma of Government (Management)
  • Procurement and Contracting
    • PSP42410 - Certificate IV in Government (Procurement and Contracting)
    • PSP42412 - Certificate IV in Government (Procurement and Contracting)
    • PSP40616 - Certificate IV in Procurement and Contracting
    • PSP52510 - Diploma of Government (Procurement and Contracting)
    • PSP52512 - Diploma of Government (Procurement and Contracting)
    • PSP50616 - Diploma of Procurement and Contracting
    • PSP61210 - Advanced Diploma of Government (Procurement and Contracting)
    • PSP61212 - Advanced Diploma of Government (Procurement and Contracting)
    • PSP60616 - Advanced Diploma of Procurement and Contracting
    • PSP80116 - Graduate Certificate in Strategic Procurement
  • Security, Investigations and Fraud Control
    • PSP30212 - Certificate III in Government (Border Protection)
    • PSP30512 - Certificate III in Government (Security)
    • PSP40612 - Certificate IV in Government (Fraud Control)
    • PSP41504 - Certificate IV in Government (Investigation)
    • PSP41512 - Certificate IV in Government (Investigation)
    • PSP41712 - Certificate IV in Government (Personnel Security)
    • PSP41612 - Certificate IV in Government (Security)
    • PSP40416 - Certificate IV in Government Investigations
    • PSP40316 - Certificate IV in Government Security
    • PSP50716 - Diploma of Fraud Control
    • PSP50612 - Diploma of Government (Fraud Control)
    • PSP51704 - Diploma of Government (Investigation)
    • PSP51712 - Diploma of Government (Investigation)
    • PSP51812 - Diploma of Government (Security)
    • PSP51904 - Diploma of Government (Workplace Inspection)
    • PSP51912 - Diploma of Government (Workplace Inspection)
    • PSP50416 - Diploma of Government Investigations
    • PSP50316 - Diploma of Government Security
    • PSP60912 - Advanced Diploma of Government (Workplace Inspection)
    • PSP60116 - Advanced Diploma of Government (Workplace inspection/ Investigations/Fraud control).

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2015 to 2019 program enrolments
  • 2015 to 2019 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill-sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document.

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

PSP Public Services Training Package apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2010 to 2019 commencements
  • 2010 to 2019 completions
  • 2019 apprentices and trainees in-training October to December 2019 collection, by qualification and state and territory of data submitter.
Updated: 24 Nov 2020
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