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Community Services

Overview

This page provides high-level information on the Community Services industry.

The Community Services industry is one of the largest industry areas in Australia. Much of it sits within the Health Care and Social Assistance industry. The industry can be broken down into a number of sectors:

More information on these sectors, their Industry Reference Committees and Skills Forecasts can be found on their respective sector pages. The relevant Service Skills Organisation for this industry is SkillsIQ.

Nationally recognised training for Community Services is delivered under the CHC – Community Services Training Package and the HLT – Health Training Package.

Industry cluster snapshot

Employment and training snapshot

The Health Care and Social Assistance industry is the largest employing industry in Australia and has experienced continuous employment growth since 2002. In 2022, over 2.0 million people were employed in this industry, although the level is projected to decrease slightly by 2025. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.

Child Care Services (one of the industry sectors within the broader Health Care and Social Assistance industry) and Preschool Education are both industry areas where employment has increased substantially since 2002, and are both projected to increase further up until 2025.

Program enrolments in Community Services-related qualifications have increased each year since 2018 from around 332,930 to just over 425,460 in 2021. After a fall in 2020, program completions increased to just over 118,040 in 2021.

Between 2017 and 2021, the majority of Community Services-related subjects were delivered as part of a nationally recognised program.

 

Industry insights on skills needs

The Community Services industry is experiencing a range of opportunities and challenges. Demand for services will continue to increase and the workforce is expected to grow significantly in the coming decades.

For an analysis of skills needs for specific Community Services sectors, please see the relevant sector pages.

Links and resources

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

 

Government bodies

Australian Capital Territory Government Community Services Directorate

Australian Capital Territory Government Education Directorate

Australian Children's Education and Care Quality Authority (ACECQA)

Australian Government Department of Employment and Workplace Relations

Australian Government Department of Social Services

Australian Government Department of the Prime Minister and Cabinet

Australian Government Services Australia (formerly the Department of Human Services)

Government of South Australia Department for Education

Government of South Australia Department of Human Services

Government of Western Australia Department of Communities

Government of Western Australia Department of Education

New South Wales Government Department of Communities and Justice

New South Wales Government Department of Education

Northern Territory Government Department of Education

Northern Territory Government Department of Territory Families, Housing and Communities

Queensland Government Department of Children, Youth Justice and Multicultural Affairs

Queensland Government Department of Communities, Housing and Digital Economy

Queensland Government Department of Education

Tasmanian Government Department for Education, Children and Young People

Tasmanian Government Department of Health

Victoria Government Department of Education and Training

Victoria Government Department of Families, Fairness and Housing

 

Industry associations and advisory bodies

Aged and Community Services Australia (ACSA)

Allied Health Professions Australia (AHPA)

Australian Childcare Alliance (ACA)

Australian Childhood Foundation

Australian Community Children's Services (ACCS)

Australian Community Workers Association (ACWA)

Australian Council of Social Service (ACOSS)

Australian Counselling Association (ACA)

Australian Teacher Aide (ATA)

Australian Tutoring Association (ATA)

Career Industry Council of Australia (CICA)

Carers Australia

Case Management Society of Australia & New Zealand & Affiliates (CMSA)

Centre for Excellence in Child and Family Welfare

Coalition of Celebrant Associations (CoCA)

Community Child Care (CCC)

Community Early Learning Australia (CELA)

Community Mental Health Australia (CMHA)

Council to Homeless Persons (CHP)

Diversional and Recreation Therapy Australia (DRTA)

Early Childhood Australia (ECA)

Early Learning and Care Council of Australia (ELACCA)

Environmental Health Australia (EHA)

Family & Relationship Services Australia (FRSA)

Family Day Care Australia

Financial Counselling Australia (FCA)

Financial Counselling Victoria (FCVic)

Homelessness Australia

Leading Age Services Australia (LASA)

Mental Health Australia

National Disability Services (NDS)

National Employment Services Association (NESA)

National Outside School Hours Services Alliance (NOSHSA)

Secretariat of National Aboriginal and Islander Child Care (SNAICC)

Spiritual Care Australia (SCA)

Volunteering Australia

 

Employee associations

Australasian Youth Justice Administrators (AYJA)

Australian Education Union (AEU)

Australian Nursing & Midwifery Federation (ANMF)

Australian Services Union (ASU)

Community and Public Sector Union (CPSU)

Health Services Union (HSU)

United Workers Union

Youth Workers Australia (YWA)

 

Regulators

Aboriginal and Torres Strait Islander Health Practice Board of Australia

Australian Government Aged Care Quality and Safety Commission

Australian Government Attorney-General’s Department

Australian Securities & Investments Commission (ASIC)

 

Alcohol and other drugs State and Territory peak associations

Alcohol Tobacco and Other Drug Association ACT (ATODA)

Alcohol, Tobacco and Other Drugs Council Tasmania (ATDC)

Association of Alcohol and Other Drug Agencies NT (AADANT)

Network of Alcohol and Other Drugs Agencies (NSW) (NADA)

Queensland Network of Alcohol and Other Drug Agencies (QNADA)

South Australian Network of Drug and Alcohol Services (SANDAS)

Victorian Alcohol and Drug Association (VAADA)

Western Australian Network of Alcohol and Other Drug Agencies (WANADA)

Data sources and notes

Department of Employment 2021, Industry Employment Projections viewed 1 August 2021, Labour Market Information Portal

  • by ANZSIC 1 digit industry, Health Care and Social Assistance, employment projections to May 2025
  • by ANZSIC 3 digit industry, employment projections to May 2025
    • 871 Child Care Services
    • 801 Preschool Education.

 

Australian Bureau of Statistics 2022, 6291.0.55.001 - EQ06 - Employed persons by Industry group of main job (ANZSIC), Sex, State and Territory, November 1984 onwards, viewed 1 August 2022. https://www.abs.gov.au/statistics/labour/employment-and-unemployment/labour-force-australia-detailed/may-2022

  • Employed total by ANZSIC 1 digit industry, Health Care and Social Assistance, 2002 to 2022, May Quarter
  • Employed total by ANZSIC 3 digit industry, 2002 to 2022, May quarter
    • 871 Child Care Services
    • 801 Preschool Education.

 

Training data has been extracted from the National VET Provider Collection, Total VET student and courses, for the CHC – Community Services Training Package and the HLT – Health Training Package.

  • 2017 to 2021 program enrolments
  • 2017 to 2021 subject enrolments
  • 2017 to 2021 program completions.
Updated: 09 Nov 2022
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