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Business Administration and Governance

Overview

This page provides information and data on the Business Administration and Governance sector, which is one component of the Business Services industry.

Employees in the Business Administration and Governance sectors are employed in a broad range of businesses in all areas of the Australian economy. Those involved in administration provide operational support for businesses, utilising a wide range of general business skills including project management, procurement and contracting. Individuals may be employed in roles such as Receptionist, Personal or Executive Assistant, General Clerical Worker, or Office Manager. Trends such as increased use of digital technology and rise in remote working arrangements are changing the skills need in this sector.

Individuals in governance are involved in the setting of strategies directions and the management of organisations. Training in this area is aimed at those in roles on management boards in both commercial and non-commercial organisations. An increase in registered Indigenous Corporations has created a need to service the management and governance of these entities, which requires specific skills and cultural awareness.

Nationally recognised training for Business Administration and Governance is delivered under the BSB – Business Services Training Package.

For information on management or leadership roles, see Business Leadership and Management.

All data sources are available at the end of the page.

Employment trends

Employment snapshot

As individuals in the Business Administration and Governance sector are employed in a large range of industries, it is difficult to accurately measure the employment level in this sector. Key occupations in this sector have been used above to gain an understanding of employment trends.

Employment for key occupations in Business Administration and Governance rose between 2001 and 2021, with Contract, Program and Project Administrators and General Clerks more than doubling in that time. The occupation of General Clerks has the highest employment level of sector-related occupations at 295,800. Employment levels are projected to increase by 60% for Office Managers between 2021 and 2025.

Training trends

Training snapshot

Program enrolments in Business Administration and Governance-related qualifications declined between 2016 and 2018 to around 190,430. After a slight increase in 2019, enrolments have fallen further in 2020 to 178,400. Program completions have fallen over the same period from 69,690 in 2016 to 59,510 in 2020.

Enrolments in Business Administration and Governance-related qualifications are spread across a wide range of qualification levels. Although most enrolments in 2020 were at the certificate III level (around 75,110), there were also 36,880 at the diploma or higher level, followed by 31,600 at the certificate II level and 29,630 at the certificate IV levels. In 2020, most program enrolments in Business Administration and Governance were in the areas of general business or business administration. There were more than 130,100 enrolments in general business qualifications in 2020. By far the most common intended occupation in 2020 for Business Administration and Governance-related qualifications was General Clerk, at almost 60%.

In 2020, approximately two-thirds (66%) of all training in this sector was delivered by private training providers, though the most common training provider varied by enrolment area. The majority of enrolments at TAFE institutes were in the areas of business governance, international business and small and micro business, while the majority of enrolments at private training providers were in the areas of business sales, general business and business administration. Overall, 48% of subjects in Business Administration and Governance-related qualifications were Commonwealth and state funded, with domestic fee-for service accounting for a further 33%. Queensland had the highest proportion (24%) of students enrolled in this sector in 2020, followed by New South Wales (22%) and overseas (21%).

Almost a third (31%) of training was delivered in New South Wales, followed by Queensland (28%) and Victoria (20%).

Both commencements and completions for apprenticeships and traineeships in this sector declined between 2011 and 2015, with commencements beginning to rise between 2015 and 2017. In 2019 there was a slight increase in both commencements and completions, with commencements rising again in 2020 to 12,420.

The most common intended occupation for apprentices and trainees in this sector was General Clerk. Queensland (40%) and New South Wales (24%) reported the highest proportions of apprentices and trainees in 2020 for Business Administration and Governance-related qualifications.  

For more data specific to your occupation, industry group or training package, visit NCVER’s Data Builder.

For more data specific to your region visit NCVER’s Atlas of Total VET.  

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

Industry insights

Industry insights on skills needs

Job vacancy data indicates that the following occupations in highest demand for the Business Administration and Governance sector are: Program or Project Administrator, General Clerk, Contract Administrator, and Office Manager. The top employers for this sector are governments, with the New South Wales government at the top of the list. These job vacancy data also show the key generic skills in demand from employers in the Business Administration and Governance sector are:

  • Communication Skills
  • Planning
  • Detail-Orientated
  • Organisational Skills
  • Microsoft Office.

Australia’s jobs are becoming increasingly digital, through growing use of digital tools in all jobs. The Digital Economy Strategy 2030 notes that jobs that are more routine in nature like administration are increasingly being more streamlined or augmented using digital tools. The potential benefits to the Australian economy through digitalisation have been estimated to be as much as $315 billion over the next decade, with the potential to create up to a quarter of a million new jobs by 2025.

The Business Services IRC’s 2019 Skills Forecast identifies clerical job roles as most likely to be impacted by automation in the medium to long term, with an average of 71% of job tasks for clerical occupations which could be replaced by emerging technologies. Upskilling is identified as a means to enable individuals to maintain employability, given flexible and agile training to support this.

The TAFE Enterprise white paper Soft Skills vs Hard Skills identifies the development of soft skills as being a contributor in helping workers adjust and retrain as the nature of jobs transforms. Soft skills such as creativity, adaptability, time management and collaboration in particular are identified in helping workers process new information.

The Business Services IRC’s 2018 Skills Forecast suggests that many people working in this sector will need to upskill to prevent job loss to automation. Workers are also increasingly required to operate across multiple roles or disciplines. For these reasons, modern and transferable skills are key for workers in this sector moving forward.

The Business Services IRC’s 2017 Skills Forecast highlights the growing number of opportunities of trade within the Asian region, and suggests that many of these opportunities will be trade in services. This may mean an increase in demand for Import-Export Clerks, alongside a general drive for those in Business Administration and Governance to understand international standards as well as Asian economic and cultural practices.

The Indigenous Business Sector Strategy 2018–28 from the Australian Government has set out a range of plans to support and grow the Indigenous business sector. The strategy sets out plans to roll out Indigenous business hubs and project specific support hubs, as well as funding for support networks and joint ventures with Indigenous business. This growth will require business governance support, with one option to skill these support workers through the Certificate IV in Business (Governance) or Diploma of Business (Governance). Currently these qualifications are sparsely used, with under 400 enrolments in area of Governance overall.

For specific information on individual qualifications, sign up for a VOCSTATS account.

Links and resources

Below is a list of industry-relevant research, organisations and associations. Hyperlinks have been included where available.

IRC and skills forecasts

Business Services Industry Reference Committee

 

Relevant research

Digital Economy Strategy 2030 - Australian Department of the Prime Minister and Cabinet

Indigenous Business Sector Strategy: Supercharging Indigenous Business Start-Up and Growth 2018-2028 – Australian Government

Soft vs Hard Skills: Why Successful Australian Businesses Need Both – TAFE Enterprise

 

Industry associations and advisory bodies

Australian Institute of Company Directors

Governance Institute of Australia

Institute of Public Administration Australia

 

Employee associations

Australian Services Union

The Services Union

Data sources and notes

Department of Employment 2021, Employment Projections, available from the Labour Market Information Portal

  • by ANZSCO, selected occupations, employment projections to May 2025
    • 5111 Contract, Program and Project Administrators
    • 5121 Office Managers
    • 5311 General Clerks.

 

Australian Bureau of Statistics 2021, 6291.0.55.001 - EQ08 - Employed persons by Occupation unit group of main job (ANZSCO), Sex, State and Territory, August 1986 onwards, viewed 1 August 2021, https://www.abs.gov.au/statistics/labour/employment-and-unemployment/labour-force-australia-detailed/may-2021

  • Employed total by ANZSCO 4 digit 5111 Contract, Program and Project Administrators, 5121 Office Managers, and 5311 General Clerks, 2001 to 2021, May Quarter.

                                                                                                                                                               

Training data has been extracted from the National VET Provider Collection, Total VET Students and Courses from the following training package or qualifications:

  • BSA Administration and BSB Business Services Training Packages
  • Business Administration
    • BSB30201 - Certificate III in Business Administration
    • BSB30407 - Certificate III in Business Administration
    • BSB30412 - Certificate III in Business Administration
    • BSB30415 - Certificate III in Business Administration
    • BSB30704 - Certificate III in Business (Medical Administration)
    • BSB30907 - Certificate III in Business Administration (Education)
    • BSB30912 - Certificate III in Business Administration (Education)
    • BSB30915 - Certificate III in Business Administration (Education)
    • BSB31007 - Certificate III in Business Administration (Legal)
    • BSB31012 - Certificate III in Business Administration (Legal)
    • BSB31015 - Certificate III in Business Administration (Legal)
    • BSB31107 - Certificate III in Business Administration (Medical)
    • BSB31112 - Certificate III in Business Administration (Medical)
    • BSB31115 - Certificate III in Business Administration (Medical)
    • BSB40201 - Certificate IV in Business Administration
    • BSB40501 - Certificate IV in Business Development
    • BSB40507 - Certificate IV in Business Administration
    • BSB40515 - Certificate IV in Business Administration
    • BSB50407 - Diploma of Business Administration
    • BSB50415 - Diploma of Business Administration.
  • Business Governance
    • BSB40907 - Certificate IV in Governance
    • BSB40915 - Certificate IV in Governance
    • BSB41910 - Certificate IV in Business (Governance)
    • BSB41915 - Certificate IV in Business (Governance)
    • BSB50710 - Diploma of Business (Governance)
    • BSB50715 - Diploma of Business (Governance)
    • BSB52315 - Diploma of Governance
    • BSB52318 - Diploma of Governance.
  • Business Sales
    • BSB40607 - Certificate IV in Business Sales
    • BSB40610 - Certificate IV in Business Sales
    • BSB40615 - Certificate IV in Business Sales.
  • General Business
    • BSB10101 - Certificate I in Business
    • BSB10107 - Certificate I in Business
    • BSB10112 - Certificate I in Business
    • BSB10115 - Certificate I in Business
    • BSB10120 - Certificate I in Workplace Skills
    • BSB20101 - Certificate II in Business
    • BSB20107 - Certificate II in Business
    • BSB20112 - Certificate II in Business
    • BSB20115 - Certificate II in Business
    • BSB20120 - Certificate II in Workplace Skills
    • BSB30101 - Certificate III in Business
    • BSB30107 - Certificate III in Business
    • BSB30110 - Certificate III in Business
    • BSB30112 - Certificate III in Business
    • BSB30115 - Certificate III in Business
    • BSB30120 - Certificate III in Business
    • BSB40101 - Certificate IV in Business
    • BSB40120 - Certificate IV in Business
    • BSB40207 - Certificate IV in Business
    • BSB40212 - Certificate IV in Business
    • BSB40215 - Certificate IV in Business
    • BSB50101 - Diploma of Business
    • BSB50120 - Diploma of Business
    • BSB50207 - Diploma of Business
    • BSB50215 - Diploma of Business
    • BSB60120 - Advanced Diploma of Business
    • BSB60207 - Advanced Diploma of Business
    • BSB60215 - Advanced Diploma of Business.
  • International Business
    • BSB50807 - Diploma of International Business
    • BSB50815 - Diploma of International Business.
  • Small and Micro Business
    • BSB30220 - Certificate III in Entrepreneurship and New Business
    • BSB30307 - Certificate III in Micro Business Operations
    • BSB30315 - Certificate III in Micro Business Operations
    • BSB40320 - Certificate IV in Entrepreneurship and New Business
    • BSB40407 - Certificate IV in Small Business Management
    • BSB40415 - Certificate IV in Small Business Management
    • BSB42515 - Certificate IV in Small Business Management
    • BSB42518 - Certificate IV in Small Business Management
    • BSB42615 - Certificate IV in New Small Business
    • BSB42618 - Certificate IV in New Small Business.

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2016 to 2020 program enrolments
  • 2016 to 2020 program completions.

 

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill-sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document. 

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

BSA Administration and BSB Business Services Training Packages apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2011 to 2020 commencements
  • 2011 to 2020 completions 
  • apprentices and trainees in-training October to December 2020 collection, by qualification and state and territory of data submitter.

 

Job vacancy data have been extracted from Burning Glass Technologies 2021, Labour Insight Real-time Labour Market Information Tool, Burning Glass Technologies, Boston, viewed July 2021, https://www.burning-glass.com.

Data shown represent most requested generic skills, occupations and employers according to internet job postings in Australia between July 2018 and June 2021 filtered by ANZSIC and ANZSCO classification levels listed below. ANZSCO occupations have been used as industry filters because they provide more relevant job vacancy data for this sector.

  • Generic skills / Occupations
    • 5111 Contract, Program and Project Administrators
    • 5311 General Clerks
    • 5121 Office Managers.
  • Employers
    • 511112 Program or Project Administrator
    • 531111 General Clerk
    • 511111 Contract Administrator
    • 512111 Office Manager.
Updated: 26 Oct 2021
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