Retail and Wholesale

Wholesale and Retail IRC (this industry was formally under the jurisdiction of the Wholesale, Retail and Personal Services IRC)

• Wholesale and Retail IRC’s 2019 Skills Forecast
• IRC membership
• SkillsIQ – Skills Service Organisation

Employment snapshot

Employment in the Retail Trade industry has increased since 2000, although there was relatively little overall change between 2008 and 2018. It is projected that employment in the industry will grow until 2023. The most common occupations in the Retail Trade industry are Sales Assistants (General) (34.3%) and Retail Managers (11.3%). Employment levels for all occupations involved in the Retail Trade industry are predicted to grow between 2018 and 2023. Shelf Fillers, currently 4.6% of the workforce, are predicted to have the largest industry employment increase of 8.6% by 2023.

Employment in the Wholesale Trade industry has been variable between 2000 and 2018, marked by peaks and troughs in 2013 and 2017, respectively. This industry is expected to see a slight decline in employment until 2023. Storepersons is the most common occupation within the Wholesale Trade industry, an occupation in which an increase of 1.4% in employment is predicted by 2023. Employment levels for most other occupations involved in the Wholesale Trade industry such as Sales Representatives and Importers, Exporters and Wholesalers are predicted to experience employment growth between 2018 and 2023. Advertising, Public Relations and Sales Managers are predicted to have the strongest employment growth of 9.8%. The only occupation predicted to decline is Technical Sales Representatives, by 1.7% during the same period.

Industry insights on skills needs

According to the Wholesale and Retail IRC’s 2019 Skills Forecast the top generic skills for the Retail and Wholesale industry are:

• Learning agility/Information literacy/Intellectual autonomy and self-management
• Language, literacy and numeracy (LLN)
• Customer service/Marketing
• Design mindset/Thinking critically/System thinking/Solving problems
• Communication/Collaboration/Social intelligence.

Although technical skills are necessary to perform job tasks, the Wholesale and Retail IRC’s 2019 Skills Forecast has identified four ‘soft skills’ employers will be looking for from their workforce, including emotional intelligence, problem solving, critical thinking and resilience, stress tolerance and flexibility.

According to the job vacancy data, the top requested skills by employers in Retail were communication skills and being energetic. The most advertised Retail occupations were Sales Assistant (General) followed by Retail Manager (General), and the top Retail employers were Woolworths Limited and Coles Supermarket.

Communication skills was also one of the top requested skills by employers in the Wholesale sector along with being detail orientated. The most advertised Wholesale occupations were Sales Representative followed by Advertising, Public Relations and Sales Managers, while the top Wholesale employers were Schneider Electric and Metcash Limited.

The Wholesale and Retail IRC’s 2019 Skills Forecast identified several challenges and opportunities currently impacting workforce skills in the Retail and Wholesale industry, including:

• Retention of staff – High and increasing rates of staff turnover continue to negatively impact the Retail industry, with businesses facing the ongoing financial and operational burdens of re-recruitment and re-training while ensuring sales and services continue with reduced staff numbers. Ongoing staff retention issues can impact a business beyond those associated with a shortage of staff, such as diminishing a business’s ability to focus on future planning and innovation.
• Lack of career progression – The above issue of staff turnover can, in part, be linked to a perceived lack of career progression and opportunities in the Retail and Wholesale industries. Retail employers are attempting to counteract this by investing in the training and development of staff to enable progression to store assistant or assistant store manager roles, however, the lack of pathways beyond these roles is still a challenge for many businesses.
• Government policy changes – Changes to visa eligibility conditions have reduced access to overseas workers which means employers need to use alternative channels for filling vacancies, including training pools of local employees with the right skills.
• Innovation and technology – Significant advancements in technology have largely changed the way in which consumers and businesses interact, with developments including, but not limited to, mobile payments, drone delivery, augmented reality, facial recognition, artificial intelligence, the Internet of Things, and digital and tele-health. Even with these significant advancements, Australian small retail businesses have been slow to adopt new technology and online platforms, largely due to financial and time constraints and insufficient technical expertise.
• Social media and online platforms – With 59% of retail businesses having an online presence and 56% active on social media, there is significant scope for the retail sector to become more engaged in social media platforms and boost their online presence (these rates are even lower among small businesses). Engagement in social media and online platforms provide businesses with new channels for advertising and promotion, customer engagement, growing customer bases, increasing sales and staying relevant in how they communicate with customers. To close the social media and online platform skills gap, the Wholesale and Retail IRC have been overseeing a cross sector project designed to develop appropriate training package products. For more information about this project please visit Consumer Engagement via Online and Social Media.

The need to improve digital skills across the Retail industry has also been identified in the Industry Developments and Workforce Challenges: Retail Trade report, outlining that although the shift to digital technology is gaining in momentum, the transition within the Retail industry has been slower. Currently digital skills training is offered across eleven training packages, however, many of these units are elective and offer broad and generically based content. This report highlights that in order to meet industry needs, standalone units providing comprehensive knowledge of digital skills should be offered as well as being included as core units in Certificate II in Retail Services and Certificate III in Retail and Certificate IV in Retail Management. 

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

Government departments and agencies

Industry Skills Advisory Council NT (ISACNT)

Logistics Training Council

Retail and Personal Services Skills Advisory Council

Service Skills SA

Service Skills Victoria

SkillsIQ NSW ITAB

Industry associations and advisory bodies

ARA Retail Institute

Australasian Association of Convenience Stores (AACS)

Australian Community Pharmacy Authority (ACPA)

Australian Health Practitioner Regulation Agency (AHPRA)

Australian Liquor Stores Association (ALSA)

Australian Retailers Association (ARA)

Australian Sporting Goods Association (ASGA)

Master Grocers Australia (MGA)

National Online Retailers Association (NORA)

National Pharmaceutical Services Association (NPSA)

National Retail Association (NRA)

Pharmaceutical Society of Australia (PSA)

Pharmacy Board of Australia

The Pharmacy Guild of Australia

Employee associations

Retail and Fast Food Workers Union (RAFFWU)

Shop, Distributive and Allied Employees’ Association (SDA)

Relevant research

2019 Retail Trends Report – Microsoft Dynamics 365

Industry Developments and Workforce Challenges: Retail Trade – Retail & Personal Skills Advisory Council (RAPS)

Retail Skills are Transferable Life Skills – Rosa Ritchie for Upskilled Pty Ltd

Retail Trends and Predictions 2019: A Look at What’s in Store for Retailers in 2019 and Beyond – Vend

Department of Employment, 2018, Employment Projections, available from the Labour Market Information Portal

• by ANZSIC 1 digit Retail Trade Industry and Wholesale Trade Industry, employment projections to May 2023
• by ANZSCO, selected occupations, employment projections to May 2023

• 1311 Advertising, Public Relations and Sales Managers
• 1333 Importers, Exporters and Wholesalers
• 1421 Retail Managers
• 2254 Technical Sales Representatives
• 5911 Purchasing and Supply Logistics Clerks
• 6113 Sales Representatives
• 6211 Sales Assistants (General)
• 6214 Pharmacy Sales Assistants
• 6311 Checkout Operators and Office Cashiers
• 7411 Storepersons
• 8912 Shelf Fillers.

Australian Bureau of Statistics 2018, Employed persons by Industry group of main job (ANZSIC), Sex, State and Territory, November 1984 onwards, 6291.0.55.003 - EQ06, viewed 1 November 2018 http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202018?OpenDocument

• Employed total by ANZSIC 1 digit Retail Trade Industry and Wholesale Trade Industry, 2000 to 2018, May Quarter.

Australian Bureau of Statistics 2017, 2016 Census – employment, income and unpaid work, TableBuilder. Findings based on use of ABS TableBuilder data.

• Employment level by 1 digit Retail Trade Industry and Wholesale Trade Industry, and 4 digit level occupations to identify the relevant VET-related occupations in the industry as a proportion of the total workforce.

Training data has been extracted from the National VET Provider Collection, Total VET Students and Courses from the following training packages or qualifications:

• SIR and WRR Training Packages
  • SIR10107 - Certificate I in Retail Services
  • SIR10116 - Certificate I in Retail Services
  • SIR10112 - Certificate I in Retail Services
  • SIR20207 - Certificate II in Retail
  • SIR20212 - Certificate II in Retail Services
  • SIR20216 - Certificate II in Retail Services
  • SIR20312 - Certificate II in Retail Fast Food
  • WRR20102 - Certificate II in Retail Operations
  • SIR30316 - Certificate III in Business to Business Sales
  • SIR30412 - Certificate III in Business to Business Sales
  • SIR30207 - Certificate III in Retail
  • SIR30212 - Certificate III in Retail Operations
  • SIR30216 - Certificate III in Retail
  • SIR30312 - Certificate III in Retail Supervision
  • WRR30202 - Certificate III in Retail Operations
  • SIR40207 - Certificate IV in Retail Management
  • SIR40212 - Certificate IV in Retail Management
  • SIR40316 - Certificate IV in Retail Management
  • SIR50112 - Diploma of Retail Management
  • SIR50116 - Diploma of Retail Leadership
  • SIR50107 - Diploma of Retail Management
  • SIR50207 - Diploma of Visual Merchandising
  • SIR50212 - Diploma of Visual Merchandising
  • SIR80112 - Graduate Certificate in Retail Leadership.

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

• 2015, 2016, 2017, 2018 program enrolments
• 2015, 2016, 2017, 2018 subject enrolments
• 2015, 2016, 2017, 2018 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill-sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document.

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

SIR and WRR Training Packages apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

• 2010 to 2018 commencements
• 2010 to 2018 completions
• 2018 apprentices and trainees in-training October to December 2018 collection, by qualification and state and territory.

Priority skills data have been extracted from the Wholesale and Retail IRC’s 2019 Skills Forecast.

Job vacancy data have been extracted from Burning Glass Technologies 2019, Labour Insight Real-time Labour Market Information Tool, Burning Glass Technologies, Boston, viewed July 2019, https://www.burning-glass.com.

Data shown represent most requested generic skills, occupations and employers according to internet job postings in Australia between July 2016 and June 2019 filtered by ANZSIC and ANZSCO classification levels listed below.

• Generic skills/Occupations
  
  • Retail Trade.
• Employers
  
  • 621111 Sales Assistant (General)
  • 142111 Retail Manager (General)
  • 611399 Sales Representatives nec
  • 541211 Information Officer
  • 621511 Retail Supervisor
  • Retail Trade.