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ICT Operations and Support

Overview

This page provides information and data on the ICT Operations and Support sector, which is one component of the Information and Communications Technology (ICT) industry.

The ICT industry is fairly broad and encompasses a variety of businesses and sub-sectors such as those that provide information technology (IT) products and services, retail IT, helpdesk, telecommunication services and other professional ICT services. ICT Operations and Support includes areas related to processing, manipulating and managing information and providing user support for software, hardware and cloud technologies.

Vocational education and training (VET) is required in the ICT Operations and Support sector for occupations such as:

  • Database and Systems Administrators, and ICT Security Specialists
  • Computer Network Professionals
  • ICT Support Technicians
  • Keyboard Operators
  • ICT Business and Systems Analysts.

Nationally recognised training for ICT Operations and Support is delivered under the ICT – Information and Communications Technology Training Package.

For information on other ICT sub-sectors, see Telecommunications Technology, Digital Media, Programming, Software and Web Development and ICT Networks.

Information sourced from the Information and Communications Technology IRC's 2018 Skills Forecast.

All data sources are available at the end of the page.

IRC and Skills Forecasts

Employment trends

Employment snapshot

After a slight employment decrease between 2000 and 2005, employment in the Computer System Design and Related Services industry group has more than doubled since 2005, with further projected employment increases expected until 2023.

For occupations related to ICT Operations and Support, employment for Keyboard Operators declined substantially between 2000 and 2005, then increased until 2008, before steadily decreasing again between 2008 and 2013. Since then, employment levels have increased slightly and are projected to remain stable to 2023.

Employment for Database and Systems Administrators and ICT Security Specialists, and ICT Support Technicians have slowly increased since 2000. Employment for these occupations is projected to increase until 2023. Employment for ICT Support and Test Engineers has increased markedly since 2000 and is projected to increase further next few years until 2023.

Within the Computer Design and Related Services industry groups, Software and Applications Programmers are the largest occupation, with strong projected employment growth until 2023. ICT managers constitute the second largest occupational group, also with strong occupational growth projections until 2023. ICT Support Technicians, Computer Network Professionals and ICT Professionals (nfd) also have strong projected employment growth over the next five years (10% or more).

Training trends

Training snapshot

In 2017 there were 52,659 program enrolments and 15,444 program completions in ICT Operations and Support qualifications. This is part of a decline over the 2014–17 period, down from 66,568 enrolments and 19,056 completions in 2014.

The highest numbers of enrolments were at the certificate III (30%) and certificate I (28%) levels, with fewest enrolments at the certificate IV level (7%). Most enrolments were in Information, Digital Media & Technology qualifications (83%), with 15% in Information Technology qualifications. There are a wide range of intended occupations in this sector, with the most common in 2017 being ICT Support Technicians and Keyboard Operators. Thirty-six percent of the training for ICT Operations and Support was delivered by schools, but this was almost entirely for Information, Digital Media & Technology related qualifications. TAFE institutes delivered 35% of the overall training with private providers delivering 24%. The majority of funding came from the Commonwealth and state funding sources (75%) and some from domestic fee-for-service arrangements (14%). Students in this sector were most often from Queensland (31%) or New South Wales (22%).

In 2017 there were 920 apprenticeship and traineeship commencements and 670 completions. After peaking in 2012, commencements steadily declined until 2015 before increasing in 2016. In 2017, most apprentices and trainees had an intended occupation of ICT Support Technician. Seventy-nine percent of apprenticeships and traineeships were reported by New South Wales (23%), Victoria (23%) or Queensland (33%).

For more data specific to your occupation, industry or training package, visit NCVER’s VET students by industry.

For more data specific to your region visit NCVER’s Atlas of Total VET. If you are prompted to log in, select cancel and you will continue to be directed to the program.

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

Industry insights

For industry insights on skills needs and job vacancy data, see the Information and Communications Technology industry cluster page.

Links and resources

Data sources and notes

Department of Employment 2018, Employment Projections, available from the Labour Market Information Portal

  • by ANZSIC 3 digit 700 Computer System Design and Related Services Industry, employment projections to May 2023
  • by ANZSCO, selected occupations, employment projections to May 2023
    • 2621 Database and Systems Administrators, and ICT Security Specialists
    • 2632 ICT Support and Test Engineers
    • 3131 ICT Support Technicians
    • 5321 Keyboard Operators
    • 2613 Software and Applications Programmers
    • 1351 ICT Managers
    • 2600 ICT Professionals (nfd)
    • 2631 Computer Network Professionals.

Australian Bureau of Statistics 2018, Employed persons by Industry group of main job (ANZSIC), Sex, State and Territory, November 1984 onwards, 6291.0.55.003 - EQ06, viewed 1 November 2018 <http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202018?OpenDocument >

  • Employed total by ANZSIC 3 digit 700 Computer System Design and Related Services Industry, 2000 to 2018, May Quarter.

Australian Bureau of Statistics 2018, Employed persons by occupation unit group of main job (ANZSCO), sex, state and territory, August 1986 onwards, 6291.0.55.003 - EQ08, viewed 1 November 2018, <http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202018?OpenDocument >

  • Employed total by ANZSCO, 2000 to 2018, May Quarter
    • 2621 Database and Systems Administrators, and ICT Security Specialists
    • 2632 ICT Support and Test Engineers
    • 3131 ICT Support Technicians
    • 5321 Keyboard Operator.

Australian Bureau of Statistics 2017, 2016 Census – employment, income and unpaid work, TableBuilder. Findings based on use of ABS TableBuilder data.

  • Employment level by 3 digit 700 Computer System Design and Related Services Industry, and 4 digit level occupations to identify the relevant VET-related occupations in the industry as a proportion of the total workforce.                                                                                          

Training data has been extracted from the National VET Provider Collection, Total VET students and courses from the following training package or qualifications:

  • ICT Information and Communications Technology Training Package
  • Business & Management
    • ICA50205 - Diploma of Information Technology (Project Management)
    • ICA60311 - Advanced Diploma of Information Technology Business Analysis
    • ICA60411 - Advanced Diploma of Information Technology Project Management
    • ICT60315 - Advanced Diploma of Information Technology Business Analysis
    • ICT60415 - Advanced Diploma of Information Technology Project Management
    • ICT80115 - Graduate Certificate in Information Technology and Strategic Management
  • Information Technology
    • ICA10101 - Certificate I in Information Technology
    • ICA10105 - Certificate I in Information Technology
    • ICA20105 - Certificate II in Information Technology
    • ICA30105 - Certificate III in Information Technology
    • ICA40105 - Certificate IV in Information Technology (General)
    • ICA40111 - Certificate IV in Information Technology
    • ICA40205 - Certificate IV in Information Technology (Support)
    • ICA40211 - Certificate IV in Information Technology Support
    • ICA40611 - Certificate IV in Information Technology Testing
    • ICA50105 - Diploma of Information Technology (General)
    • ICA50111 - Diploma of Information Technology
    • ICA50805 - Diploma of Information Technology (Systems Analysis and Design)
    • ICA60105 - Advanced Diploma of Information Technology
    • ICA60111 - Advanced Diploma of Information Technology
    • ICA70211 - Graduate Certificate in Information Technology Sustainability
    • ICT40115 - Certificate IV in Information Technology
    • ICT40215 - Certificate IV in Information Technology Support
    • ICT40615 - Certificate IV in Information Technology Testing
    • ICT50115 - Diploma of Information Technology
    • ICT60115 - Advanced Diploma of Information Technology
    • ICT80215 - Graduate Certificate in Information Technology Sustainability
  • Information, Digital Media & Technology
    • ICA10111 - Certificate I in Information, Digital Media and Technology
    • ICA20111 - Certificate II in Information, Digital Media and Technology
    • ICA30111 - Certificate III in Information, Digital Media and Technology
    • ICT10115 - Certificate I in Information, Digital Media and Technology
    • ICT20115 - Certificate II in Information, Digital Media and Technology
    • ICT30115 - Certificate III in Information, Digital Media and Technology
    • Systems Analysis & Administration, Database Design & Development
    • ICA40711 - Certificate IV in Systems Analysis and Design
    • ICA50305 - Diploma of Information Technology (Systems Administration)
    • ICA50311 - Diploma of Information Technology Systems Administration
    • ICA50505 - Diploma of Information Technology (Database Design and Development)
    • ICA50511 - Diploma of Database Design and Development
    • ICA50811 - Diploma of Systems Analysis and Design
    • ICT40715 - Certificate IV in Systems Analysis and Design
    • ICT50315 - Diploma of Information Technology Systems Administration
    • ICT50515 - Diploma of Database Design and Development
    • ICT50815 - Diploma of Systems Analysis and Design.

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2014, 2015, 2016, 2017 program enrolments
  • 2014, 2015, 2016, 2017 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document. 

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

ICT Information and Communications Technology Training Package apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2010 to 2017 commencements
  • 2010 to 2017 completions
  • 2017 apprentices and trainees in-training October to December 2017 collection, by qualification and state and territory of data submitter.
Updated: 23 Jan 2019
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