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Community Sector and Development

Overview

This page provides information and data on the Community Sector and Development sector, which is one component of the Community Services industry.

This sector has three components:

  • Community services and development
  • Chaplaincy and pastoral care
  • Volunteering.

The Skills Forecast indicates that key work roles in this sector include (listed in alphabetical order):

  • Chaplains and pastoral care workers
  • Community development workers
  • Community service workers
  • Managers
  • Volunteers.

Nationally recognised training for Community Sector and Development occupations is delivered under the CHC - Community Services Training Package.

For more information on Children’s Education and Care and Direct Client Care and Support please visit the respective pages. 

Information sourced from the Community Sector and Development IRC Industry Skills Forecast.

All data sources are available at the end of the page.

IRC and Skills Forecasts

Employment trends

Employment snapshot

The Health Care and Social Assistance industry is the largest employing industry in Australia. In 2017 approximately 1.6 million people were employed in this industry. By 2022 it is projected that about 1.8 million people will be employed in this industry. Community Sector and Development occupations and job roles form a small part of the overall Healthcare and Social Assistance industry.

Within this broader industry employment levels for the occupation of Welfare Support Workers have been variable over the past decade. For Health and Welfare Service Managers, employment numbers have nearly doubled over the last 10 years. However, both of these occupations have a projected increase in employment numbers between 2017 and 2022. There are also a small number of Indigenous Health Workers within this industry. The number of these workers is projected to be about 1,800 by 2022.

Training trends

Training snapshot

In 2016 there were 82,533 program enrolments and 18,221 program completions in Community Sector and Development qualifications.

Nearly a half of the enrolments were at diploma or above level with the rest being distributed between certificate II, III, and IV level qualifications.

Just under a half of the qualifications were delivered by private providers and just under 40% by TAFE institutes.  Funding for the training is split between government and domestic fee-for-service. Three-quarters of the training was for students from New South Wales, Victoria and Queensland with a further 10% for students from Western Australia.

Virtually all the training was intended for the occupation of Welfare Support Workers (about 96% of all enrolments). There were about 2,500 enrolments at the advanced diploma and graduate diploma level that had the intended occupation of Health and Welfare Service Managers.

In 2016 there were 578 apprenticeship commencements and 321 apprenticeship completions. There has been a large decline in commencements and completions since 2011.

For more data specific to your occupation, industry or training package, please visit NCVER’s VET students by industry.

For more data specific to your region please visit NCVER’s Atlas of total VET. If you are prompted to log in, please select cancel and you will continue to be directed to the program.

If you are interested in extracting NCVER data to construct tables with data relevant to you, please sign up for a VOCSTATS account.

Industry insights

Infographic title: Priority skills: 2017 skills forecast,, Infographic data:,, Title: Top priority skills,, communication, customer service, technology, leadership,, language, literacy and numeracy,, Title: Top generic skills,, learning agility / information literacy / intellectual autonomy and self-management, customer service / marketing, managerial  / leadership, communication / virtual collaboration / social intelligence, design mindset / thinking critically / systems thinking / solving problems,, Infographic title: Skills and occupations in demand: job vacancies,, Title: Top generic skills in demand,, communication, organisational skills, writing, computer skills, planning,, Title: Top 5 occupations in demand,, child carers, welfare support workers, nursing support and personal care workers, health and welfare services managers, welfare, recreation and community arts workers,, Title: Top 5 locations,, New South Wales, Victoria, Queensland, Western Australia, South Australia,, Title: Top employers,, New South Wales Ministry of Health, Victorian Department of Health, Uniting Care Australia, Anglicare, The Salvation Army,, Infographic source, Priority skills source: Community Sector and Development IRC Skills Forecast and Schedule of Work 2016-17,, Job vacancy occupations in demand source: Burning Glass Technologies’ Labor Insight Real Time Labor Market Information tool

Industry insights on skills needs

The Community Sector and Development IRC Industry Skills Forecast indicates that the top priority skill for the sector is communication.  This ranking is supported by job vacancy data for the broader Health Care and Social Assistance industry. 

A survey of the Family Services Workforce conducted on behalf of the Victorian Department of Health and Human Services found that 41% of respondents (of which there were about 600) only felt partially equipped by their qualifications to undertake their work role. The report speculated that in addition to course content this may have implications for the importance of students having quality field training.

A Workforce Development Strategy for Specialist Homeless Services developed by Shelter Tasmania Inc. identified a variety of specific skills training needs for that sector in Tasmania. The needs that were identified reflected changing ways of service delivery and increased support needs of clients. Needs were divided into:

  • Client focused, which is training for skills directly supporting the homeless and their individual needs
  • Organisational focused, which is training on organisational practices and service delivery.

A report on the Community Managed Mental Health Sector National Disability Insurance Scheme Workforce has found that the NDIS has changed the nature of work with mental health clients and consequent need for increased skills. Interestingly, a survey of Community Managed Organisations identified the singular importance of relationship skills in this new environment. 

Links and resources

Data sources and notes

Department of Employment, 2017, Employment Projections, available from the Labour Market Information Portal  

  • by ANZSIC 1 digit industry, Division Q Health Care and Social Assistance, employment projections to May 2022
  • by ANZSCO, selected occupations, employment projections to May 2022
    • 4117 Welfare Support Workers
    • 1342 Health and Welfare Services Managers
    • 4115 Indigenous Health Workers.

 

Australian Bureau of Statistics 2017, Employed persons by Industry group of main job (ANZSIC), Sex, State and Territory, November 1984 onwards, 6291.0.55.003 - EQ06, viewed 1 September 2017 < http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202017?OpenDocument>

  • Employed total by ANZSIC 1 digit industry, Division Q Health Care and Social Assistance, 2000 to 2017, May Quarter.

 

Australian Bureau of Statistics 2017, 2016 Census – employment, income and unpaid work, TableBuilder. Findings based on use of ABS TableBuilder data.

  • Employment level by 1 digit industry, Division Q Health Care and Social Assistance, and 4 digit level occupations to identify the relevant VET-related occupations in the industry as a proportion of the total workforce.

                                                                                                                                               

Training data has been extracted from the National VET Provider Collection, Total VET Student and Courses from the following training package or qualifications:

  • CHC Community Services Training Package
  • CHC10108 - Certificate I in Work Preparation (Community Services)
  • CHC10208 - Certificate I in Active Volunteering
  • CHC10212 - Certificate I in Active Volunteering
  • CHC14015 - Certificate I in Active Volunteering
  • CHC20102 - Certificate II in Community Services Support Work
  • CHC20108 - Certificate II in Community Services
  • CHC20112 - Certificate II in Community Services
  • CHC20202 - Certificate II in Community Services Work
  • CHC20208 - Certificate II in Active Volunteering
  • CHC20212 - Certificate II in Active Volunteering
  • CHC20302 - Certificate II in Community Services (First Point of Contact)
  • CHC20499 - Certificate II in Community Services (Community Work)
  • CHC22015 - Certificate II in Community Services
  • CHC24015 - Certificate II in Active Volunteering
  • CHC30108 - Certificate III in Community Services Work
  • CHC30112 - Certificate III in Community Services Work
  • CHC30512 - Certificate III in Social Housing
  • CHC30599 - Certificate III in Community Services (Community Housing Work)
  • CHC30602 - Certificate III in Youth Work
  • CHC30608 - Certificate III in Active Volunteering
  • CHC30612 - Certificate III in Active Volunteering
  • CHC30699 - Certificate III in Community Services (Community Work)
  • CHC30702 - Certificate III in Social Housing
  • CHC30802 - Certificate III in Community Services Work
  • CHC30999 - Certificate III in Community Services (Youth Work)
  • CHC32015 - Certificate III in Community Services
  • CHC34015 - Certificate III in Active Volunteering
  • CHC40313 - Certificate IV in Child, Youth and Family Intervention
  • CHC40413 - Certificate IV in Youth Work
  • CHC40513 - Certificate IV in Youth Justice
  • CHC40599 - Certificate IV in Community Services (Community Housing Work)
  • CHC40602 - Certificate IV in Youth Work
  • CHC40699 - Certificate IV in Community Services (Community Work)
  • CHC40702 - Certificate IV in Youth Work (Juvenile Justice)
  • CHC40708 - Certificate IV in Community Services Work
  • CHC40802 - Certificate IV in Social Housing
  • CHC40808 - Certificate IV in Community Development
  • CHC40902 - Certificate IV in Community Services Work
  • CHC40908 - Certificate IV in Social Housing
  • CHC40912 - Certificate IV in Social Housing
  • CHC40999 - Certificate IV in Community Services (Youth Work)
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC41012 - Certificate IV in Community Services Advocacy
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC41112 - Certificate IV in Pastoral Care
  • CHC41202 - Certificate IV in Community Services Advocacy
  • CHC41302 - Certificate IV in Community Mediation
  • CHC41402 - Certificate IV in Community Services (Information, Advice and Referral)
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and Out Of Home Care)
  • CHC41412 - Certificate IV in Child, Youth and Family Intervention (Residential And Out Of Home Care)
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention  (Child protection)
  • CHC41512 - Certificate IV in Child, Youth and Family Intervention (Child Protection)
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention  (Family Support)
  • CHC41612 - Certificate IV in Child, Youth and Family Intervention (Family Support)
  • CHC41802 - Certificate IV in Community Services (Protective Care)
  • CHC41808 - Certificate IV in Youth Work
  • CHC41812 - Certificate IV in Youth Work
  • CHC41902 - Certificate IV in Community Development
  • CHC41908 - Certificate IV in Youth Justice
  • CHC41912 - Certificate IV in Youth Justice
  • CHC42002 - Certificate IV in Community Services (Service Co-ordination)
  • CHC42015 - Certificate IV in Community Services
  • CHC42115 - Certificate IV in Community Development
  • CHC42215 - Certificate IV in Social Housing
  • CHC42308 - Certificate IV in Mediation
  • CHC42312 - Certificate IV in Mediation
  • CHC42315 - Certificate IV in Chaplaincy and Pastoral Care
  • CHC42408 - Certificate IV in Relationship Education
  • CHC42412 - Certificate IV in Relationship Education
  • CHC42512 - Certificate IV in Community Services (Information, Advice and Referral)
  • CHC42708 - Certificate IV in Volunteer Program Coordination
  • CHC42712 - Certificate IV in Volunteer Program Coordination
  • CHC42812 - Certificate IV in Community Services (Development and or Humanitarian Assistance)
  • CHC44015 - Certificate IV in Coordination of Volunteer Programs
  • CHC50313 - Diploma of Child, Youth and Family Intervention
  • CHC50413 - Diploma of Youth Work
  • CHC50502 - Diploma of Youth Work
  • CHC50513 - Diploma of Youth Justice
  • CHC50602 - Diploma of Social Housing
  • CHC50608 - Diploma of Community Services Work
  • CHC50612 - Diploma of Community Services Work
  • CHC50699 - Diploma of Community Services (Community Work)
  • CHC50702 - Diploma of Community Welfare Work
  • CHC50708 - Diploma of Community Development
  • CHC50812 - Diploma of Social Housing
  • CHC50902 - Diploma of Community Services (Case Management)
  • CHC50999 - Diploma of Community Services (Youth Work)
  • CHC51202 - Diploma of Community Services (Protective Intervention)
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC51408 - Diploma of Youth Work
  • CHC51508 - Diploma of Youth Justice
  • CHC51512 - Diploma of Youth Justice
  • CHC51602 - Diploma of Community Services Management
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC51812 - Diploma of Family Intake and Support Work
  • CHC52008 - Diploma of Community Services (Case Management)
  • CHC52015 - Diploma of Community Services
  • CHC52115 - Diploma of Community Development
  • CHC52208 - Diploma of Community Services Coordination
  • CHC52212 - Diploma of Community Services Coordination
  • CHC60302 - Advanced Diploma of Community Services Work
  • CHC60308 - Advanced Diploma of Community Sector Management
  • CHC60312 - Advanced Diploma of Community Sector Management
  • CHC60402 - Advanced Diploma of Community Services Management
  • CHC60699 - Advanced Diploma of Community Services (Community Work)
  • CHC62015 - Advanced Diploma of Community Sector Management
  • CHC80108 - Graduate Diploma of Community Sector Management.

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2014, 2015, 2016 program enrolments
  • 2014, 2015, 2016 subject enrolments
  • 2014, 2015, 2016 program completions.

 

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document. 

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place.  This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

CHC Community Services Training Package apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2010 to 2016 commencements
  • 2010 to 2016 completions 
  • 2016 apprentices and trainees in-training October to December 2016 collection, by qualification and state and territory of data submitter.

 

Priority skills data have been extracted from the Community Sector and Development IRC Industry Skills Forecast.

Burning Glass Technologies: Labour Insight – real-time labour market information tool. <http://www.burning-glass.com> 2017.

  • Job advertisements from all of Australia from January 2014 to August 2017 are included in the analysis.  Data shown is the top five advertised VET-related occupations in the Community Services and Health industry and the top five locations and employers according to job advertisements.
  • Skills data has also been extracted from the Burning Glass Labour Insights job vacancy data tool.  Data shown is the proportion of job advertisements which request generic skills for VET-related occupations in the industry and occupations listed above.

 

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