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Community Services

Overview

This page provides high-level information on the Community Services industry.

The Community Services industry is one of the largest industry areas in Australia. Much of it sits within the Health Care and Social Assistance industry. The industry can be broken down into a number of sectors:

More information on these sectors, their Industry Reference Committees and Skills Forecasts can be found on their respective sector pages. The relevant Service Skills Organisation for this industry is SkillsIQ.

Nationally recognised training for Community Services is delivered under the CHC – Community Services Training Package and the HLT – Health Training Package.

Industry cluster snapshot

Employment and training snapshot

The Health Care and Social Assistance industry is the largest employing industry in Australia. In 2019 there were close to 1.7 million people employed in this industry, which is projected to increase to over 1.9 million by 2024. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.

Child Care Services (one of the industry sectors within the broader Health Care and Social Assistance industry) and Preschool Education are both industry areas where employment has increased substantially since 2000 and is projected to increase further up until 2024. Child Care Services is projected to increase from 149,700 employees in 2019 to 165,900 by 2024. Preschool Education is projected to increase from 69,200 employees in 2019 to 75,000 by 2024.

There were approximately 332,890 program enrolments in Community Services-related qualifications in 2018. Enrolments have declined overall between 2015 and 2018. Program completions have fluctuated between 2015 and 2018, with an overall decline in completions across the period. In 2018 there were approximately 95,290 completions. Subject only enrolments increased between 2015 and 2017, peaking at just over 47,870 in 2017, before declining to approximately 43,940 in 2018.

Industry insights on skills needs

The Community Services industry is experiencing a range of opportunities and challenges. Demand for services will continue to increase and the workforce is expected to grow significantly in the coming decades.

For an analysis of skills needs for specific Community Services sectors, please see the relevant sector pages.

Links and resources

Government bodies

Australian Capital Territory Government Community Services Directorate

Australian Capital Territory Government Education Directorate

Australian Children's Education and Care Quality Authority (ACECQA)

Australian Government Department of Employment, Skills, Small and Family Business

Australian Government Department of Human Services

Australian Government Department of Social Services

Australian Government Department of the Prime Minister and Cabinet

New South Wales Government Department of Communities and Justice

New South Wales Government Department of Education

Northern Territory Government Department of Education

Northern Territory Government Territory Families

Queensland Government Department of Child Safety, Youth and Women

Queensland Government Department of Communities, Disability Services and Seniors

Queensland Government Department of Education

South Australia Government Department for Education

South Australia Government Department of Human Services

Tasmanian Government Department of Education

Tasmanian Government Department of Health

Victorian Government Department of Education and Training

Victoria Government Department of Health and Human Services

Western Australia Government Department of Communities, Child Protection and Family Support

Western Australia Government Department of Education

 

Industry associations and advisory bodies

Aged and Community Services Australia (ACSA)

Allied Health Professions Australia (AHPA)

Australian Childcare Alliance (ACA)

Australian Childhood Foundation

Australian Community Children's Services (ACCS)

Australian Community Workers Association (ACWA)

Australian Council of Social Service (ACOSS)

Australian Counselling Association (ACA)

Australian Teacher Aide (ATA)

Australian Tutoring Association (ATA)

Career Industry Council of Australia (CICA)

Carers Australia

Case Management Society of Australia & New Zealand & Affiliates (CMSA)

Centre for Excellence in Child and Family Welfare

Coalition of Celebrant Associations (CoCA)

Community Child Care (CCC)

Community Early Learning Australia (CELA)

Community Mental Health Australia (CMHA)

Council to Homeless Persons (CHP)

Diversional and Recreation Therapy Australia (DRTA)

Early Childhood Australia (ECA)

Early Learning and Care Council of Australia (ELACCA)

Environmental Health Australia (EHA)

Family & Relationship Services Australia (FRSA)

Family Day Care Australia

Financial & Consumer Rights Council (FCRC)

Financial Counselling Australia (FCA)

Homelessness Australia (HA)

Leading Age Services Australia (LASA)

Mental Health Australia

National Disability Services (NDS)

National Employment Services Association (NESA)

National Outside School Hours Services Alliance (NOSHSA)

Secretariat of National Aboriginal and Islander Child Care (SNAICC)

Spiritual Care Australia (SCA)

Volunteering Australia

 

Employee Associations

Australasian Youth Justice Administrators (AYJA)

Australian Education Union (AEU)

Australian Nursing and Midwifery Federation (ANMF)

Australian Services Union (ASU)

Community and Public Sector Union (CPSU)

Health Services Union (HSU)

United Workers Union

Youth Workers’ Association (YWA)

 

Regulators

Aboriginal and Torres Strait Islander Health Practice Board of Australia

Australian Government Aged Care Quality and Safety Commission

Australian Government Attorney-General’s Department

Australian Securities & Investments Commission (ASIC)

 

Alcohol and other drugs State and Territory peak associations

Alcohol Tobacco and Other Drug Association ACT (ATODA)

Alcohol, Tobacco and Other Drugs Council Tasmania (ATDC)

Association of Alcohol and Other Drug Agencies NT (AADANT)

Network of Alcohol and Other Drugs Agencies (NSW) (NADA)

Queensland Network of Alcohol and Other Drug Agencies (QNADA)

South Australian Network of Drug and Alcohol Services (SANDAS)

Victorian Alcohol and Drug Association (VAADA)

Western Australian Network of Alcohol and Other Drug Agencies (WANADA)

Data sources and notes

Department of Employment 2019, Employment Projections, available from the Labour Market Information Portal

  • by ANZSIC 1 digit industry, Health Care and Social Assistance, employment projections to May 2024
  • by ANZSIC 3 digit industry, employment projections to May 2024
    • 871 Child Care Services
    • 801 Preschool Education.

Australian Bureau of Statistics 2019, Employed persons by Industry group of main job (ANZSIC), Sex, State and Territory, November 1984 onwards, 6291.0.55.003 - EQ06, viewed 16 December 2019 https://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202019?OpenDocument

  • Employed total by ANZSIC 1 digit industry, Health Care and Social Assistance, 2000 to 2019, May Quarter
  • Employed total by ANZSIC 3 digit industry, 2000 to 2019, May quarter
    • 871 Child Care Services
    • 801 Preschool Education.

Training data has been extracted from the National VET Provider Collection, Total VET student and courses, 2018 Program Enrolments by Community Services and Health.

Updated: 31 Mar 2020
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