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Community Services


This page provides high level information and data on the Community Services industry.

The Community Services industry is one of the largest industry areas in Australia. Much of it sits within the Health Care and Social Assistance industry. The industry can be broken down into a number of sectors:

More information on these sectors, their Industry Reference Committees and Skills Forecasts can be found on their respective sector pages. The relevant Service Skills Organisation for this industry is SkillsIQ.

Nationally recognised training for Community Services is delivered under the CHC - Community Services Training Package and the HLT - Health Training Package.

All data sources are available at the end of the page.

Industry cluster snapshot

Industry insights

The Community Sector Training Package was the second largest training package (after Business Services) in 2016 in terms of enrolment numbers. There were over 367,000 enrolments in 2016, which is a slight increase in numbers since 2014.  There were also close to 46,000 subject only enrolments (no qualification) in 2016 which was up from about 26,500 in 2014.

Numbers of program completions have fallen from about 126,000 in 2014 to 103,000 in 2016.

It is also interesting to note the large number of subject only enrolments. In 2016 the units of competency with the largest numbers of subject only enrolments were:

  • Recognise and respond appropriately to domestic and family violence (4,000 enrolments)
  • Identify and respond to children and young people at risk (3,300 enrolments)
  • Provide support to people living with dementia (3,200 enrolments).

Job vacancy data for the Health and Community Services industry shows that the top 5 generic skills asked for by employers in this industry are:

  • communication
  • organisational
  • writing
  • computer
  • planning.

SkillsIQ is conducting a project to assist understanding of the implications of consumer-directed care reforms across Health and Community Services sectors such as disability, aged care, mental health and primary care.  These reforms have implications for skills across the different sectors of the Community Services workforce.

Skills clusters that were ranked of highest priority by industries in South Australia’s Health Care and Social Assistance sector were Administration and Support, Managerial and Leadership, and Sales and Customer service.  As reported in the Health Care & Social Assistance Sector Profile this is consistent with the move to greater consumer choice in this industry as a result of reforms.

Links and resources

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

Government bodies

Australian Children's Education and Care Quality Authority

Department of Education (Australian Capital Territory)

Department of Education (Tasmania)

Department of Education (New South Wales)

Department of Education and Child Development (South Australia)

Department of Education and Training (Northern Territory)

Department of Education and Training (Queensland)

Department of Education and Training (Victoria)

Department of Local Government and Communities (Western Australia)


Industry associations and advisory bodies

Aged and Community Services Australia

Allied Health Professions Australia

Australian Childcare Alliance

Australian Community Children's Services (ACCS)

Australian Community Workers Association

Australian Council of Social Service

Australian Teacher Aide

Australian Tutoring Association (ATA)

Centre for Excellence in Child and Family Welfare

Community Child Care

Community Mental Health Australia (CMHA)

Council to Homeless Persons

Early Childhood Australia (ECA)

Environmental Health Australia

Family Day Care Australia

Homelessness Australia

Leading Age Services Australia

National Disability Services

National Outside School Hours Services Alliance

Secretariat of National Aboriginal and Islander Child Care (SNAICC)

Spiritual Care Australia

Volunteering Australia


Employee associations

Australasian Juvenile Justice Administrators

Australian Education Union (AEU)

Australian Nursing and Midwifery Federation

Australian Services Union

Health Services Union

United Voice


Alcohol and other drugs, State and Territory peak associations

AADANT - Association of Alcohol and other Drug Agencies NT

ATDC - Alcohol, Tobacco and other Drugs Council Tasmania Inc.

ATODA - Alcohol Tobacco and Other Drug Association ACT

NADA - Network of Alcohol and other Drugs Agencies (NSW)

QNADA - Queensland Network of Alcohol and other Drug Agencies

SANDAS - South Australian Network of Drug and Alcohol Services

VAADA - Victorian Alcohol and Drug Association

WANADA – Western Australian Network of Alcohol and other Drug Agencies



Australian Ageing and Quality Authority


Relevant research

Health Care & Social Assistance Sector Profile - Government of South Australia Training and Skills Commission


Data sources and notes

Training data has been extracted from the National VET Provider Collection, Total VET Student and Courses, 2016 Program Enrolments by Community Services and Health.

Updated: 08 Oct 2018
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