cancel
search
Search by IRC, Industry, sector, training package, IRC skills forecast or occupation.

Business Administration and Governance

Overview

This page provides information and data on the Business Administration and Governance sector, which is one component of the Business Services industry.

Employees in the Business Administration and Governance sectors are employed in a broad range of businesses in all areas of the Australian economy. Those involved in administration provide operational support for businesses, utilising a wide range of general business skills including project management, procurement and contracting. Individuals may be employed in roles such as Receptionist, Personal or Executive Assistant, General Clerical Worker, or Office Manager. Trends such as increased use of digital technology and rise in remote working arrangements are changing the skills need in this sector.

Individuals in governance are involved in the setting of strategies directions and the management of organisations. Training in this area is aimed at those in roles on management boards in both commercial and non-commercial organisations. An increase in registered Indigenous Corporations has created a need to service the management and governance of these entities, which requires specific skills and cultural awareness.

Nationally recognised training for Business Administration and Governance is delivered under the BSB – Business Services Training Package.

For information on management or leadership roles, see Business Leadership and Management.

Information sourced from the Business Services IRC’s 2019 Skills Forecast.

All data sources are available at the end of the page.

IRC and Skills Forecasts

Employment trends

Employment snapshot

As individuals in the Business Administration and Governance sector are employed in a large range of industries, it is difficult to accurately measure the employment level in this sector. Key occupations in this sector have been used above to gain an understanding of employment trends.

Employment for key occupations in Business Administration and Governance generally rose between 2000 and 2019. The occupation of General Clerks has the highest employment level of sector-related occupations. Employment levels are predicted to increase for all the key occupations of Contract, Program and Project Administrators, Office Managers and General Clerks between 2019 and 2024.

Training trends

Training snapshot

Program enrolments in Business Administration and Governance-related qualifications have fallen between 2015 and 2018 from around 235,600 to around 190,400 in 2018, with a fall in program completions over the same period.

Enrolments in Business Administration and Governance-related qualifications are spread across a wide range of qualification levels. Although most enrolments in 2018 were at the certificate III level (around 77,570), there were also more than 34,000 enrolments at the certificate II, IV and diploma and above levels. In 2018, most program enrolments in Business Administration and Governance were in the areas of general business or business administration. There were over 136,000 enrolments in general business qualifications in 2018. By far the most common intended occupation in 2018 for Business Administration and Governance-related qualifications was General Clerk.

Just over 62% of all qualifications in this sector were delivered by private training providers in 2018, though the most common training provider varied widely by enrolment area. Business governance and international business had a majority of enrolments at TAFE institutions, while business sales and general business programs were more often enrolled at private training providers. Overall, 51% of subjects in Business Administration and Governance-related qualifications were Commonwealth and state funded, with domestic fee-for service accounting for a further 31%. Queensland (24%) and New South Wales (22%) had the highest proportions of students enrolled in this sector in 2018, followed by students residing overseas (19%). Approximately one third (33%) of training was delivered in New South Wales, followed by Queensland (26%) and Victoria (22%).

Both commencements and completions for apprenticeships and traineeships in this sector declined between 2010 and 2015, with commencements beginning to rise between 2015 and 2017. In 2018 there was a slight decrease in commencements but completions continued their upward trend. Approximately 9,300 apprentices and trainees commenced in this sector in 2018. The most common intended occupation for apprentices and trainees in this sector was General Clerk. Queensland (35%) and New South Wales (26%) reported the highest proportions of apprentices and trainees in 2018 for Business Administration and Governance-related qualifications.               

For more data specific to your occupation, industry or training package, visit NCVER’s VET students by industry. If you are prompted to log in, select cancel and you will continue to be directed to the program.

For more data specific to your region visit NCVER’s Atlas of Total VET.  

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

Industry insights

Industry insights on skills needs

Job vacancy data indicates that the following occupations in highest demand for the Business Administration and Governance sector are: Program or Project Administrator, General Clerk, Contract Administrator, and Office Manager. The top employers for this sector are governments, with the New South Wales government at the top of the list. These job vacancy data also show the key generic skills in demand from employers in the Business Administration and Governance sector are:

  • Communication skills
  • Detail oriented
  • Planning
  • Organisational skills
  • Microsoft Office.

The Business Services IRC’s 2019 Skills Forecast identifies clerical job roles as most likely to be impacted by automation in the medium to long term, with an average of 71% of job tasks for clerical occupations which could be replaced by emerging technologies. Upskilling is identified as a means to enable individuals to maintain employability, given flexible and agile training to support this.

A Smart Move from PwC also mentions the risk of automation, calculating the probability of automation as being above 90% for General Office Administrative workers and Personal Assistants and Secretaries. This means that many of these workers will be able to be fully or partially replaced by automated processes in future. This suggests that skills in basic business administration will need to be supplemented by technical or specialty skills in other areas for workers to remain in the sector.

The Business Services IRC’s 2018 Skills Forecast suggests that many people working in this sector will need to upskill to prevent job loss to automation. Workers are also increasingly required to operate across multiple roles or disciplines. For these reasons, modern and transferable skills are key for workers in this sector moving forward.

The Business Services IRC’s 2017 Skills Forecast highlights the growing number of opportunities of trade within the Asian region, and suggests that many of these opportunities will be trade in services. This may mean an increase in demand for Import-Export Clerks, alongside a general drive for those in Business Administration and Governance to understand international standards as well as Asian economic and cultural practices. 

The Indigenous Business Sector Strategy 2018–28 from the Australian Government has set out a range of plans to support and grow the Indigenous business sector. The strategy sets out plans to roll out Indigenous business hubs and project specific support hubs, as well as funding for support networks and joint ventures with Indigenous business. This growth will require business governance support, with one option to skill these support workers through the Certificate IV in Business (Governance) or Diploma of Business (Governance). Currently these qualifications are sparsely used, with under 400 enrolments in area of Governance overall.

For specific information on individual qualifications, sign up for a VOCSTATS account.

Links and resources

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

Industry associations and advisory bodies

Australian Institute of Company Directors

Governance Institute of Australia

Institute of Public Administration Australia

 

Employee associations

Australian Services Union

The Services Union

 

Relevant research

A Smart Move – PwC

Business Services IRC’s 2017 Skills Forecast – PwC

Business Services IRC's 2018 Skills Forecast – PwC

Indigenous Business Sector Strategy: Supercharging Indigenous Business Start-Up and Growth 2018-2028 – Australian Government

Data sources and notes

Department of Employment 2018, Employment Projections, available from the Labour Market Information Portal

  • by ANZSCO, selected occupations, employment projections to May 2023
    • 5111 Contract, Program and Project Administrators
    • 5121 Office Managers
    • 5311 General Clerks.

Australian Bureau of Statistics 2018, Employed persons by Occupation unit group of main job (ANZSCO), Sex, State and Territory, August 1986 onwards, 6291.0.55.003 - EQ08, viewed 1 November 2018 http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/6291.0.55.003May%202018?OpenDocument

  • Employed total by ANZSCO 4 digit 5111 Contract, Program and Project Administrators, 5121 Office Managers, and 5311 General Clerks, 2000 to 2018, May Quarter.

Training data has been extracted from the National VET Provider Collection, Total VET Students and Courses from the following training package or qualifications:

  • BSA Administration and BSB Business Services Training Packages
  • Business Administration
    • BSB30201 - Certificate III in Business Administration
    • BSB30407 - Certificate III in Business Administration
    • BSB30412 - Certificate III in Business Administration
    • BSB30415 - Certificate III in Business Administration
    • BSB30704 - Certificate III in Business (Medical Administration)
    • BSB30907 - Certificate III in Business Administration (Education)
    • BSB30912 - Certificate III in Business Administration (Education)
    • BSB30915 - Certificate III in Business Administration (Education)
    • BSB31007 - Certificate III in Business Administration (Legal)
    • BSB31012 - Certificate III in Business Administration (Legal)
    • BSB31015 - Certificate III in Business Administration (Legal)
    • BSB31107 - Certificate III in Business Administration (Medical)
    • BSB31112 - Certificate III in Business Administration (Medical)
    • BSB31115 - Certificate III in Business Administration (Medical)
    • BSB40201 - Certificate IV in Business Administration
    • BSB40507 - Certificate IV in Business Administration
    • BSB40515 - Certificate IV in Business Administration
    • BSB50407 - Diploma of Business Administration
    • BSB50415 - Diploma of Business Administration
  • Business Governance
    • BSB40907 - Certificate IV in Governance
    • BSB40915 - Certificate IV in Governance
    • BSB41910 - Certificate IV in Business (Governance)
    • BSB41915 - Certificate IV in Business (Governance)
    • BSB50710 - Diploma of Business (Governance)
    • BSB50715 - Diploma of Business (Governance)
    • BSB52315 - Diploma of Governance
    • BSB52318 - Diploma of Governance
  • Business Sales
    • BSB40607 - Certificate IV in Business Sales
    • BSB40610 - Certificate IV in Business Sales
    • BSB40615 - Certificate IV in Business Sales
  • General Business
    • BSB10101 - Certificate I in Business
    • BSB10107 - Certificate I in Business
    • BSB10112 - Certificate I in Business
    • BSB10115 - Certificate I in Business
    • BSB20101 - Certificate II in Business
    • BSB20107 - Certificate II in Business
    • BSB20112 - Certificate II in Business
    • BSB20115 - Certificate II in Business
    • BSB30101 - Certificate III in Business
    • BSB30107 - Certificate III in Business
    • BSB30110 - Certificate III in Business
    • BSB30112 - Certificate III in Business
    • BSB30115 - Certificate III in Business
    • BSB40101 - Certificate IV in Business
    • BSB40207 - Certificate IV in Business
    • BSB40212 - Certificate IV in Business
    • BSB40215 - Certificate IV in Business
    • BSB50101 - Diploma of Business
    • BSB50207 - Diploma of Business
    • BSB50215 - Diploma of Business
    • BSB60207 - Advanced Diploma of Business
    • BSB60215 - Advanced Diploma of Business
  • International Business
    • BSB50807 - Diploma of International Business
    • BSB50815 - Diploma of International Business
  • Small and Micro Business
    • BSB30307 - Certificate III in Micro Business Operations
    • BSB30315 - Certificate III in Micro Business Operations
    • BSB40407 - Certificate IV in Small Business Management
    • BSB40415 - Certificate IV in Small Business Management
    • BSB42515 - Certificate IV in Small Business Management
    • BSB42518 - Certificate IV in Small Business Management
    • BSB42615 - Certificate IV in New Small Business
    • BSB42618 - Certificate IV in New Small Business.

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2015, 2016, 2017, 2018 program enrolments
  • 2015, 2016, 2017, 2018 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill-sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document. 

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

BSA Administration and BSB Business Services Training Packages apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2010 to 2018 commencements
  • 2010 to 2018 completions 
  • 2018 apprentices and trainees in-training October to December 2018 collection, by qualification and state and territory of data submitter.

Priority skills data have been extracted from the Business Services IRC’s 2019 Skills Forecast.

Job vacancy data have been extracted from Burning Glass Technologies 2019, Labour Insight Real-time Labour Market Information Tool, Burning Glass Technologies, Boston, viewed July 2019, https://www.burning-glass.com.

Data shown represent most requested generic skills, occupations and employers according to internet job postings in Australia between July 2016 and June 2019 filtered by ANZSIC and ANZSCO classification levels listed below. ANZSCO occupations have been used as industry filters because they provide more relevant job vacancy data for this sector.

  • Generic skills / Occupations
    • 5111 Contract, Program and Project Administrators
    • 5311 General Clerks
    • 5121 Office Managers
  • Employers
    • 511112 Program or Project Administrator
    • 531111 General Clerk
    • 511111 Contract Administrator
    • 512111 Office Manager.
Updated: 31 Mar 2020
To Top