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Automotive Sales, Parts, Administration and Management

Overview

This page provides information and data on the Automotive Sales, Parts, Administration and Management sector, which is one component of the Automotive industry.

This sector engages in the buying and selling of automotive vehicles and parts, as well as the administration and management of businesses. The largest parts of this sector are:

  • Car Retailing
  • Fuel Retailing
  • Motor Vehicle and New Parts Wholesaling
  • Motor Vehicle Parts Retailing.

Nationally recognised training for the Automotive Electrical Services industry sector is delivered under the AUR Automotive Industry Retail, Service and Repair Training Package.

For information on other automotive related industry sectors, visit the Automotive cluster page.

Information sourced from the Automotive IRC's 2018 Skills Forecast

All data sources are available at the end of the page.

IRC and Skills Forecasts

Employment trends

There are many industry classes related to this sector. They are:

  • Car Wholesaling
  • Commercial Vehicle Wholesaling
  • Trailer and Other Motor Vehicle Wholesaling
  • Motor Vehicle New Parts Wholesaling
  • Motor Vehicle Dismantling and Used Parts Wholesaling
  • Car Retailing
  • Motorcycle Retailing
  •  Trailer and Other Motor Vehicle Retailing
  • Motor Vehicle Parts Retailing
  • Tyre Retailing
  • Fuel Retailing
  • Hardware and Building Supplies Retailing
  •  Sport and Camping Equipment Retailing
  • Marine Equipment Retailing.

Please note however that these industry sectors also cover other activities besides work relevant to the Automotive Sales, Parts, Administration and Management sector, so the numbers shown here should be seen as indicative only. For example, in 2016, about 18% of the numbers employed across these 14 sectors were Sales Assistants.

The 2016 census data shows that in 2016 there were 211,030 people employed across all these industry classes, slightly up from the 201,509 employed in 2006. The largest employing industry classes in this grouping in 2016 were Car Retailing (58,308 employed), Hardware and Building Supplies Retailing (57,054 employed) and Fuel Retailing (30,874 employed).   

Within these industry classes, the main employing occupations that are relevant to this industry sector are Motor Vehicle and Vehicle Parts Salespersons, Car Detailers, General Clerks, and Call or Contact Centre and Customer Service Managers.

Most of the Motor Vehicle and Vehicle Parts Salespersons were within the Car Retailing and Motor Vehicle Parts Retailing industry classes. Employment in this occupation is expect4ed to grow until 2023.

Most of the employment for the occupation of Car Detailers is within the Car Retailing industry class. Projected employment for Car Detailers is expected to decline slightly up to 2023.

Among the industry classes shown here, a little under a half of General Clerks were employed in Car Retailing with the rest spread across the other industry classes. In addition, a little over half of Call or Contact Centre and Customer Service Managers were employed in Car Retailing with the rest spread across the other industry classes shown here. While employment for general Clerks is expected to grow by nearly 5% until 2023, employment for Call or Contact Centre and Customer Service Managers is expected to decline slightly.

Training trends

Training snapshot

There were 2,766 program enrolments and 355 program completions during 2017.  Both enrolments and completions have increased from 2016. A large majority of program enrolments in 2017 were at the certificate III level (a little under 90%). Similarly, a large majority of qualifications were in the area of automotive sales, with an intended occupation of Motor Vehicle or Caravan Salesperson.

The majority of courses in 2017 were delivered by private providers (84%), with most of the rest being delivered by TAFE institutes. In addition, about 53% of funding for subjects was through domestic fee-for service with 40% being government funded. Over a half (55%) of the students were from Queensland, with a further 33% coming from New South Wales or Victoria.

There were 525 apprenticeship and traineeship commencements in 2017, about a quarter of what there were in 2012. The 237 apprenticeship and traineeship completions in 2017 is also far less than the 936 completions in 2012. Both commencements and completions in 2017 were the lowest for the period 2010–17.

The intended occupation for most of the apprenticeships and traineeships was Motor Vehicle or Caravan Salesperson. Most of the apprenticeships were in the three eastern states. 

For more data specific to your occupation, industry or training package, visit NCVER’s VET students by industry.

For more data specific to your region visit NCVER’s Atlas of total VET. If you are prompted to log in, select cancel and you will continue to be directed to the program.

If you are interested in extracting NCVER data to construct tables with data relevant to you, sign up for a VOCSTATS account.

Industry insights

Industry insights on skills needs

The Automotive IRC's 2018 Skills Forecast indicates that technological change is impacting on the skill needs of this sector. This includes the use of computerised systems for inventory management, sales processing and expenditure information. In addition, advertising and marketing is being conducted to a greater extent online, and businesses are developing and/or maintaining their own websites.

The top five generic skills relevant to this sector according to the Skills Forecast are:

  • language, literacy and numeracy
  • technology use and application
  • communication/collaboration including virtual collaboration/social intelligence
  • design mindset/thinking critically/system thinking/solving problems
  • learning agility/information literacy/intellectual autonomy and self-management.

The IRC Skills Forecast lists two occupations for which there is a skills shortage. These are Motor Vehicle Parts Interpreters and Motor Vehicle Salespersons. The Directions in Australia’s automotive industry 2017 also lists these two occupations as skills shortages but in addition includes Motor Vehicles Parts and Accessories Salesperson. The report gives the skills shortage numbers for these occupations projected to 2018–19 as:

Motor Vehicle Salesperson 2,565
Motor Vehicle Parts and Accessories Salesperson 897
Spare Parts Interpreter 715

 

Links and resources

Below is a list of industry-relevant organisations and associations. Hyperlinks have been included where available.

Industry associations and advisory bodies

Australian Automotive Aftermarket Association

Federal Chamber of Automotive Industries

Motor Trades Association of Australia

 

Employee associations

Australian Manufacturing Workers Union

 

Relevant research

Directions in Australia’s automotive industry: an industry report 2017 - Victorian Automobile Chamber of Commerce

New car retailing industry: a market study by the ACCC - Australian Competition and Consumer Commission 2017

Data sources and notes

Department of Employment, 2018, Employment Projections, available from the Labour Market Information Portal  

  • by ANZSCO, selected occupations, employment projections to May 2023
    • 6213 Motor Vehicle and Vehicle Parts Salespersons
    • 8111 Car Detailers
    • 5311 General Clerks
    • 1492 Call or Contact Centre and Customer Service Managers.

Australian Bureau of Statistics 2017, 2016 Census – employment, income and unpaid work, 2006 Census –labour force TableBuilder. Findings based on use of ABS TableBuilder data.

  • Employment level by 4 digit ANZSIC,
    • 3501 Car Wholesaling
    • 3502 Commercial Vehicle Wholesaling
    • 3503 Trailer and Other Motor Vehicle Wholesaling
    • 3504 Motor Vehicle New Parts Wholesaling
    • 3505 Motor Vehicle Dismantling and Used Parts Wholesaling
    • 3911 Car Retailing
    • 3912 Motorcycle Retailing
    • 3913 Trailer and Other Motor Vehicle Retailing
    • 3921 Motor Vehicle Parts Retailing
    • 3922 Tyre Retailing
    • 4000 Fuel Retailing
    • 4231 Hardware and Building Supplies Retailing
    • 4241 Sport and Camping Equipment Retailing
    • 4245 Marine Equipment Retailing.
  • Selected occupations by 4 digit ANZSCO
    • 6213 Motor Vehicle and Vehicle Parts Salespersons
    • 8111 Car Detailers
    • 5311 General Clerks
    • 1492 Call or Contact Centre and Customer Service Managers.

Training data has been extracted from the National VET Provider Collection, Total VET Students and Courses from the following training package or qualifications:

  • AUR Automotive Retail, Service and Repair Training Package
  • Automotive Administration
    • AUR20105 - Certificate II in Automotive Administration
    • AUR20112 - Certificate II in Automotive Administration
    • AUR20116 - Certificate II in Automotive Administration
    • AUR20205 - Certificate II in Automotive Aftermarket Manufacturing
    • AUR30105 - Certificate III in Automotive Administration
    • AUR30112 - Certificate III in Automotive Administration
    • AUR30116 - Certificate III in Automotive Administration
  • Automotive Management
    • AUR40105 - Certificate IV in Automotive Management
    • AUR40112 - Certificate IV in Automotive Management
    • AUR40116 - Certificate IV in Automotive Management
    • AUR50105 - Diploma of Automotive Management
    • AUR50112 - Diploma of Automotive Management
    • AUR50116 - Diploma of Automotive Management
  • Automotive Sales
    • AUR21199 - Certificate II in Automotive (Mechanical - Natural Gas Vehicle [NGV] Services)
    • AUR21105 - Certificate II in Automotive Sales
    • AUR21112 - Certificate II in Automotive Sales
    • AUR21116 - Certificate II in Automotive Sales
    • AUR31005 - Certificate III in Automotive Sales
    • AUR31012 - Certificate III in Automotive Sales
    • AUR31016 - Certificate III in Automotive Sales
    • AUR31205 - Certificate III in Automotive Retail, Service and Repair.

This includes superseded qualifications and training packages.

Data covers a range of selected student and training characteristics in the following categories and years:

  • 2014, 2015, 2016, 2017 program enrolments
  • 2014, 2015, 2016, 2017 program completions.

Total VET students and courses data is reported for the calendar year. Program enrolments are the qualifications, courses and skill-sets in which students are enrolled in a given period. For students enrolled in multiple programs, all programs are counted. Program completion indicates that a student has completed a structured and integrated program of education or training. Location data uses student residence. Subject enrolment is registration of a student at a training delivery location for the purpose of undertaking a module, unit of competency or subject. For more information on the terms and definitions, please refer to the Total VET students and courses: terms and definitions document. 

Low counts (less than 5) are not reported to protect client confidentiality.

Percentages are rounded to one decimal place. This can lead to situations where the total sum of proportions in a chart may not add up to exactly 100%.

AUR Automotive Retail, Service and Repair Training Package apprentice and trainee data has been extracted from the National Apprentice and Trainee Collection, including:

  • 2010 to 2017 commencements
  • 2010 to 2017 completions 
  • 2017 apprentices and trainees in-training October to December 2017 collection, by qualification and state and territory of data submitter.

Generic skills data have been extracted from the Automotive IRC's 2018 Skills Forecast.

Updated: 12 Dec 2018
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